Customer Care Coordinator

Overview

Coordinate customer care throughout homebuilding, handling admin, liaison, and issue resolution.

Key Responsibilities

• documentation
• approvals
• customer management
• internal liaison
• issue resolution
• admin support

Tasks

-Preparing documentation and approvals required to commence building -Managing a portfolio of customers from pre-site through to settlement -Ensuring all customer interactions are positive and professional -Liaising with internal departments to ensure a smooth and timely construction process -Advocating for customers and resolving issues throughout the build -Providing administrative support to the construction team

Requirements

• process improvement
• stakeholder engagement
• contract reading
• proactive
• communication
• building industry

What You Bring

-Experience in process improvement and stakeholder engagement -Ability to read and interpret building contracts and drawings (highly regarded) -A proactive mindset and collaborative approach to problem-solving -Strong communication, time management, and attention to detail -Experience in the building industry, with strong admin and customer service skills

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Benefits

-Employee Assistance Program -Discounts on IT and building materials -Discounts on house and land packages -Paid Parental Leave (top-up on government scheme) -Corporate discounts with major retailers (Rewards Gateway) -Health & Wellbeing programs -Tailored development plans and career growth opportunities -Additional leave for community service

About Burbank Group

-The business builds single‑ and double‑storey homes across eastern Australia and crafts master‑planned communities through its development division. -Its urban arm delivers townhouses, mixed‑use schemes and renewals, backed by in‑house construction and commercial expertise. -The group’s maintenance arm handles large‑scale repairs and refurbishments across residential and commercial sectors. -A dedicated storage subsidiary serves both household and business clients, now a trusted presence in Melbourne’s west. -Dynamic Trade Solutions powers electrical and tech fit‑outs in residential, commercial and industrial settings. -Its aviation wing began to support internal logistics and now offers charters to corporate, government and media clients.

Sector Specialisms