Security Technician

Overview

Customer service rep handling service tickets and collections.

Key Responsibilities

• ticketing
• data entry
• request triage
• issue resolution
• collections escalation
• customer communication

Tasks

-Work closely with Finance/AR teams to escalate unresolved collections issues. -Answer inbound service calls and emails, creating accurate service tickets in our system. -Contact customers regarding overdue invoices and aging account balances. -Ensure clean, accurate data entry into CRM and ticketing systems. -Maintain service logs, reports, and documentation with attention to detail. -Send payment reminders, document customer communications, and track status of follow-ups. -Work closely with technicians, project managers, and internal teams to ensure timely issue resolution. -Triage and prioritize service requests with urgency and professionalism. -Communicate with customers regarding service updates, scheduling, and next steps.

Requirements

• microsoft office
• crm
• erp
• communication
• critical thinking
• customer service

What You Bring

-Strong communication skills — verbal and written — with a professional demeanor -The ability to work independently and as part of a team -Proficiency with Microsoft Office Suite (Excel, Outlook, Word) -Exceptional attention to detail and strong organizational skills -1–3 years of customer service, dispatch, or collections-related experience -Use critical thinking to troubleshoot basic issues before escalation. -Experience with CRM, ticketing, or ERP systems is a plus -Ability to multitask and stay composed in fast-paced settings -Maintain professionalism and empathy in all financial conversations. -Critical thinking and problem-solving skills

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Benefits

-Five days of PTO in year one (accrued) -401(k) with company match -Paid time off for major holidays -Ongoing training and development -Medical, Dental & Vision insurance -Advancement opportunities -Five days of sick time per year (accrued) -Pay range: 50,000- 70,000 salary, based on experience level

About Cobalt Service Partners

-Founded with a vision to deliver top-tier project management and consulting solutions. -Specializes in providing services across energy, infrastructure, and construction sectors. -Renowned for managing large-scale commercial and residential projects with precision. -Known for innovative problem-solving in complex transport and infrastructure projects. -Experienced in managing projects with a focus on sustainability and operational excellence. -Works with industry leaders to create high-impact solutions that drive economic growth.

Sector Specialisms