High-Level Control Manager (Baggage Handling System)

Key Responsibilities

• asset upgrades
• project management
• data analysis
• issue resolution
• cybersecurity compliance
• operations management

Tasks

-Oversee the end-of-service (EOS) and end-of-life (EOL) of software and hardware, ensuring timely upgrades and replacements. -Define project requirements, procure resources, and manage system innovation and improvement projects, including Site Acceptance Testing. -Foster strong relationships with authorities, external agencies, consultants, vendors, and Changi Airport Group stakeholders. -Implement the Business Continuity Plan in response to BHS failures, ensuring minimal disruption. -Analyze system data and use analytics tools to identify potential risks and performance issues, and develop strategies for improvement. -Maintain adherence to ISO 27001 and the Critical IT Infrastructure (CII) Code of Practice, including conducting annual vulnerability assessments and managing associated risks. -Diagnose and resolve network and software issues efficiently, conducting thorough investigations to prevent future problems. -Work with BHS O&M contractors and cybersecurity consultants to ensure compliance with cybersecurity regulations and the Cybersecurity Code of Practice. -Lead and manage trials and projects aimed at enhancing the BHS HLC system through the adoption of advanced technologies. -Manage and supervise the BHS Operations and Maintenance (O&M) contractor to ensure the HLC system operates at optimal levels, achieving high availability and adhering to cybersecurity standards.

Requirements

• ccnp
• network protocols
• network security
• network monitoring
• problem solving
• computer science

What You Bring

-Strong knowledge of network protocols (TCP/IP, DNS, DHCP) and computer hardware systems. -At least 5 years managing enterprise-level IT networks, with relevant certifications such as Cisco Certified Network Professional (CCNP). -Excellent analytical and problem-solving skills. -Degree in Computer Science or a related field. -Familiarity with data analytics and visualization tools is advantageous. -Expertise in IT network infrastructure and security solutions. -Proficiency with network monitoring tools and project management.

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