Customer Liaison (Customer Service Coordinator)

Overview

Provide customer support, schedule design consultations, and manage showroom interactions.

Key Responsibilities

• call handling
• crm scheduling
• client greeting
• showroom management
• installation support
• issue resolution

Tasks

-Answers incoming phone calls & emails to either the local scheduling office or local showrooms and address client needs. -Completes appointment scheduling in an efficient and detailed manner for our Design Consultants, using the Customer Relationship Manager (CRM). -When in a showroom, serves as first contact to greet all clients who visit our showroom, including assisting the clients with signing our guestbook and offering refreshments as necessary. -Maintains the showroom at the direction of their leader in accordance with the maintenance and cleanliness checklist. This includes opening and closing of the Showroom duties. -May provide customer communication support as it relates to installations, confirmations, and return visits. -Works in conjunction with the activities of the Centralized Scheduling team and communicates daily with the team regarding issues with accuracy of consultations being scheduled. -Directs client issues, concerns, and/or complaints to management team while working in conjunction with designers and the management team to bring them to a resolution, as needed.

Requirements

• calendar management
• cad
• epicor
• salesforce
• data entry
• self-starter

What You Bring

-Calendar management / regional scheduling experience preferred -Tech savvy with the ability to quickly learn and apply various business systems (CAD, Epicor, Salesforce, Microsoft Office, etc) -Ability to work quickly and accurately data entry -Ability to communicate politely, clearly and professionally with clients -Self-starter with a positive attitude, and ability to manage own schedule and comfortable working in a fast-paced environment

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Benefits

-PTO days, floating holidays, paid holidays, and sick days -Grow your career with us – many promotional opportunities are available -401K retirement plan with company match -Health insurance – Medical, Dental, and Vision

About California Closets

-Offers free consultations, 3D digital designs, in-house manufacturing, and installation—never subcontracted. -Typical projects span walk-in closets, pantries, garage systems, home offices, Murphy beds, and entertainment centers. -Serves both residential and commercial clients, including retail, offices, and specialized spaces like pantries and garages. -Known for luxury customization—from integrated lighting and glass fronts to tailored hardware and finishes.

Sector Specialisms