Customer Support Manager

Overview

Lead support team, develop processes, and ensure high‑quality customer service

Key Responsibilities

• process improvement
• tool optimization
• support strategies
• workflow design
• performance monitoring
• escalation handling

Tasks

-Collaborate with cross-functional teams to enhance the overall customer journey. -Identify opportunities to improve processes, tools, and customer satisfaction. -Lead and oversee the customer support team to achieve service excellence. -Develop and implement support strategies, workflows, and quality standards. -Monitor performance metrics and provide actionable feedback for improvement. -Handle escalated customer inquiries with professionalism and efficiency. -Ensure all support activities align with company goals and service commitments.

Requirements

• leadership
• organizational
• analytical
• communication
• problem solving
• detail oriented

What You Bring

-Strong leadership and team-management abilities. -Strong organizational and analytical skills. -Ability to manage multiple priorities in a fast-paced environment. -Excellent verbal and written communication skills. -Ability to resolve issues with a solution-focused, customer-centric mindset. -High attention to detail and commitment to service quality.

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Benefits

-Supportive and collaborative work environment. -Competitive salary: $52,000–$56,000 per year. -Professional growth and development opportunities. -Full-time position with long-term stability. -Opportunity to contribute to a dynamic and expanding organization.

About gibbs & cox australia

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