Installation Coordinator

Overview

Coordinate and schedule installations, manage paperwork and communication with customers and teams.

Key Responsibilities

• scheduling software
• backlog tool
• job packets
• material tracking
• safety paperwork
• installation scheduling

Tasks

-Perform welcome calls to each customer within 48 hours of job booking. -Work with Sales and National Account teams on any installation concerns. -Create job packets with all pertinent installation job details and required forms and provide to Installers prior to job start. -Work with installers, sub-contractors, install manager and material handlers. -Work with vendors regarding material shipments -Work closely with our other internal departments to organize and schedule all installations from first customer contact to the closing out of the contract. -Communicate with customers, both internal and external, via telephone, email or internal program. -Coordinate and schedule JCI technicians and subcontracted vendors using proprietary scheduling software to ensure on-time installation completion for each installation job. This includes initial installation meetings and each return trip thereafter. -Authenticate and process all necessary paperwork to ensure that each installation meets with JCI’s Zero Harm safety policy. -Track and verify on-time delivery off all materials needed to complete installations. -Process all necessary paperwork to ensure timely closeout of the installation. This requires solid communication with multiple internal departments. -Update all pertinent information in our Installation Backlog Tool so that all stakeholders are informed of installation progress from the time of booking to completion. -Facilitate the closing of each installation job either directly or through follow up with various other departments. -Communicate with internal and external customers to ensure installation site readiness i.e. construction progress, lift availability, network connectivity, proper personnel on-site, etc.

Requirements

• outlook
• excel
• multitasking
• communication
• organizational
• customer service

What You Bring

-Strong organizational skills. -Knowledgeable in Microsoft (Especially Outlook and Excel). -Ability to work in a fast paced, team-oriented environment -Ability to handle several tasks simultaneously. -Excellent written and verbal communication skills. -Ability to communicate in a professional business manner. -At least 1 year of customer service experience.

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Benefits

-Life Insurance -401(k) savings plan with company match -Short-Term and Long-Term Disability -Referral Bonuses -Medical/Dental/Vision insurance -Global Advancement Opportunities -Employee Assistance Program -Health Savings Account (HSA) -Paid Training -Company Vehicle (as applicable) -Comprehensive Benefits -Competitive Starting Pay -Wellness Program

About Johnson Controls

-Pioneered the electric thermostat, launching the building controls industry. -Evolved into a global leader in smart building systems through over a century of innovation. -Typical projects range from HVAC installations to integrated smart systems in hospitals, airports, stadiums, and data centers using their OpenBlue digital platform. -Expertise covers HVAC, fire detection and suppression, security systems, energy management, and facility services. -Earned LEED Platinum certification for its North American headquarters and supplied smart systems to landmarks like Burj Khalifa and Taipei 101.

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