Compliance Co-ordinator

Overview

Ensure compliance and audit processes in customer service operations.

Key Responsibilities

• compliance framework
• audit execution
• process assurance
• data insight
• quality assurance
• stakeholder collaboration

Tasks

We have a number of exciting opportunities for Compliance Co-ordinator's to join the Customer Experience function at Yorkshire Water and be a part of helping Yorkshire Water to provide the best service to our customers You will be responsible for developing a compliance framework and working with key stakeholders to maintain accountability and ensure there are up-to-date processes, and adherence to these. You will provide assurance of level one compliance and process adherence across all areas of Customer Service Operations, in line with Our Strategic Ambition - “A thriving Yorkshire. Right for customers. Right for the environment.”, Behaviours & Customer Promise. You’ll be responsible for carrying out large volumes of compliance audits against key areas of risk and regulation across Service Operations and work alongside key stakeholders to ensure we are compliant in our process E2E for the customer. You will build and support a culture of 100% compliant, 100% of the time. You’ll be working as part of the complaints and compliance area but will support quality assurance across the wider Service Operations teams and will provide data and insight to drive process improvement and feedback.

Requirements

• security clearance
• excel
• customer service
• problem solving
• compliance
• communication

What You Bring

If successful for the role, you will be required to undergo pre-employment checks that will include a Basic Disclosure Check, carried out through a Third-Party Company, prior to commencing employment. Depending on the role, you may also be required to go through the security vetting process for either a Counter Terrorist Check or Security Check clearance. Excellent IT skills as you will be using a wide range of company IT systems in the role and a good level of Excel Knowledge – Pivot Tables and Basic Formulas. • Enthusiastic in delivering excellent Customer Experiences• Able to work on own initiative and use problem solving skills.• Good networking and influencing skills with an ability to challenge and negotiate.• Demonstrates a can-do attitude and a solution focused approach.• Good process/compliance understanding• Excellent Tailored communication skills – both written and verbal.• Comfortable working in a performance driven environment - 1:1 coaching, and feedback will be provided to support ability to improve own performance• Adaptable to change and being flexible to different options/ways of working If you’ve got experience in customer service and want to help us ensure effective compliance within our customer processes, then be sure to apply today to find out what a career with Yorkshire Water can offer you.

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Benefits

We are committed to removing barriers and ensuring our recruitment process is accessible to everyone. We offer a range of adjustments to make your application experience as comfortable and straightforward as possible. We offer a salary from £30,695 - £38,298 per annum, depending on experience Annual performance related bonus (£1000 maximum bonus opportunity for the performance year)• Attractive pension scheme (up to 12% company contribution) • Development opportunities in line with the Compliance Co-ordinator progression plan• 25 days annual leave plus bank holidays – plus an extra wellness day! • Life assurance cover of 4 times pensionable salary • A great benefits package – choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover. • Retail savings scheme • Online GP service, cycle to work scheme, gym membership discounts and many more! All our roles are subject to a medical questionnaire, and further medicals when required. Although we operate 24 hours a day, 365 days a year, it’s important to us that we support flexible working patterns and job share options (when we can), to help you make the best of both your work and home life. We know that juggling childcare responsibilities or getting that ideal work/life balance isn’t always easy!

About yorkshire water

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Sector Specialisms

Security Clearance

-basic disclosure check via a third‑party company -possible counter terrorist check or security check clearance -medical questionnaire and further medicals if required