Associate Toll Operations Consultant

Overview

Analyze toll operations, data, and support consulting projects for transportation.

Key Responsibilities

• data analysis
• design review
• project management
• reporting
• sop development
• quality assurance

Tasks

-Confer with managers to obtain additional or interpret policies and procedures related to change options. -Grow business development skills through industry engagement -Evaluate customer service center and system data to identify trends and opportunities -Assist with business development efforts, including writing or reviewing proposals. -Support quality assurance reviews and recommend enhancements -Assess end-user experience for both customers and agents -Apply HDR’s project management and QA/QC processes -Analyze business processes and recommend improvements for efficiency and accuracy -Reconcile tolling data across systems and vendors to verify accuracy and completeness -Analyze proposed options related to operations, systems or management changes and impacts of changes using knowledge of staffing, engineering, service provisions, and management. -Support Project Managers with scopes of work, cost estimates, procurement documents, contracts, and provide oversight of project tasks, deliverables, and sub-contracts. -Research tolling trends, technologies, and policies to inform client strategies -Develop SOPs, training materials, and technical documentation -Lead development and delivery of small tasks and work products. -Monitor and analyze toll transaction data to identify discrepancies, trends, and revenue opportunities via reporting. -Support toll program management tasks including design reviews and operational oversight -Support general program management contracts for toll-related work elements including design reviews, operations, project production, and delivery. -Conduct deep data analysis using Excel, Power BI, relational databases, and other tools

Requirements

• pmp
• master’s
• sql
• powerbi
• python
• arcgis

What You Bring

-Ability to handle a wide variety of tasks simultaneously requiring different skill sets. -Self-starter with proven track record of accomplishments -PMP Certification -Experience in an A/E/C industry -Efficient use of the internet and other electronic and hard copy media for research -Ability to obtain, cleanse, merge and analyze data from multiple sources -Bachelor's degree in related field -Ability to adapt to the needs of our clients and work outside of one’s comfort zone. -Experience in business or technical management consulting. -Excellent interpersonal skills and strong relationship, organizational and follow-up skills -Master’s Degree -Strong analytical skills with the ability to compile and present summary level information -Experience working with state DOTs, toll system integrators, planning organizations, or Toll / Thruway / Turnpike Authorities. -Proficiency in data reporting and analytical tools such as SQL, PowerBI, VBA, Power Query, Python -Familiarity with tolling policies, technologies, or equipment. -Familiarity with tolling back-office systems and/or customer contact center operations -A minimum of 2 years related experience -Local candidates preferred -Familiarity with data reporting and analytical tools such as SQL, Power BI, and/or Tableau -Proficiency in Microsoft Office applications such as Excel, Word, Visio, and PowerPoint. -Strong Microsoft PowerPoint, Word, Project and Visio skills -Expert Microsoft Access and Excel skills -Excellent written and communication skills. -Strong background in data analysis, reporting, and data visualization -Knowledge of ArcGIS, SQL Server and /or Crystal Reports

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About Hdr

-provides innovative and sustainable solutions for infrastructure, buildings, and the environment. -combines engineering, architecture, and environmental stewardship in a holistic approach. -designing award-winning transit systems, water treatment plants, and energy-efficient buildings. -iconic public buildings and large-scale infrastructure projects.

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