Resident Liaison Officer

Description

• Respond to queries, complaints, and feedback, escalating issues where necessary.
• Promote resident involvement in decision-making and community improvement projects.
• Offer support to vulnerable residents to help them cope with disruption.
• Support resident consultation processes and surveys.
• Prepare reports on resident engagement, complaints, and satisfaction levels.
• Encourage positive relationships between residents, contractors, and the landlord.
• Assist with scheduling appointments and access arrangements for works.
• Arrange and attend resident meetings, drop-in sessions, and home visits.
• Monitor works on-site to ensure contractors meet agreed standards and respect residents’ homes.
• Serve as the first point of contact for residents regarding planned works, maintenance, and housing-related issues.
• Maintain up-to-date resident contact details and communication logs.
• Track and monitor progress of works and resident concerns, feeding into project reviews.
• Provide clear and timely information about the scope, timelines, and impact of works.
• Keep accurate records of all communications, meetings, and agreed actions.
• Liaise with contractors, project managers, and housing officers to coordinate works and minimise inconvenience to residents.

Requirements

• Ability to manage conflict and handle difficult conversations with diplomacy.
• Organisational and time management skills.
• Proficiency with Microsoft Office and database systems.
• Experience working in customer service, housing, or community engagement.
• Strong interpersonal and communication skills.
• Driving License

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance