Leasing Associate

Overview

Front‑face leasing associate delivering leasing journey for Build‑to‑Rent residents.

Key Responsibilities

• property viewings
• inspection reports
• apartment launch
• market advising
• leasing kpis
• customer service

Tasks

In this front-facing role, you’ll play a key part in delivering a seamless and engaging leasing journey supporting prospective residents from their first enquiry through to move-in. As a valued member of the team, you’ll work closely with colleagues across departments to ensure an exceptional resident experience. -Present the company’s full suite of services to potential clients and partners -Take on additional ad hoc tasks as required to support team goals. -Represent the brand with professionalism and enthusiasm, reflecting their values and high service standards -Provide outstanding customer service to clients, partners, and residents -Collaborate with Property Management and Administration teams to ensure smooth deal progression and resident onboarding -Conduct property viewings in line with company standards -Conduct mid-tenancy inspections and oversee check-in/check-out procedures including the creation of inspection summary reports -Prepare and launch apartments to market -Represent the business at exhibitions, corporate events, and promotional activities -Advise clients and internal teams on market trends and conditions -Assist with first-line complaint handling and resolution -Achieve monthly leasing targets and KPIs -Support the planning and hosting of resident events, occasionally outside of standard working hours -Register and manage applicant enquiries both in person and over the phone, following company procedures

Requirements

• sales
• communication
• pre‑qualification
• organisational
• customer‑focused
• motivated

What You Bring

They are currently looking for a motivated and customer-focused Leasing Associate to join them on-site at their flagship BTR development in North Acton. This is a fantastic opportunity to develop your sales and customer service skills while gaining hands-on experience in the fast-growing BTR sector. -Previous experience in sales or customer service is a plus, but not essential as training will be provided -Excellent verbal and written communication skills, with the ability to tailor messages to different audiences -Complete detailed pre-qualification conversations with perspective residents -Strong organisational skills and an ability to manage competing priorities

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Benefits

This is your chance to grow professionally while helping to shape a welcoming, connected community. If you would like to know more, please get in touch! The package for this role will include a basic salary of £24,000 to £28,000, plus performance related bonuses of up to £6,000 per annum. OTE of £30-32k Basic of £24-28k This is predominantly a Monday to Friday role where your working hours will be from 9am to 5.30pm. Very occasional Saturday work will be required (approximately once a quarter for an event). Time will be given back in lieu for this.

About Property Personnel

-It has evolved into one of the UK’s leading specialists, bridging residential estate agency firms and talent from trainee to director level. -Its financial model is built on serving over 2,000 corporate and independent clients across the UK in fast-moving recruitment cycles. -Typical assignments include hiring for residential sales, lettings, block and property management, BTR, PM, investment, and development roles. -Specialist focus areas include asset/portfolio management, land & new homes, and renewals & tenancy management projects. -Originally phone-based, the company gracefully embraced digital transformation and maintains a polished online presence with blogs and candidate guides. -The company is a stable pillar in property recruitment, running continuously since 1988 under the same leadership. -Despite its niche footprint, the business crafts a national impact through deep relationships across the UK estate agency landscape.

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