Contact Center Agent

Overview

Handle inbound customer communications, resolve issues, and support process improvement.

Key Responsibilities

• policy compliance
• process improvement
• work dispatch
• report prep
• data management
• customer service

Tasks

-Follow and enforce company, state, and federal policies and procedures -Provide feedback and suggest process improvements -Maintain flexibility to work day, swing, or night shifts in a 24/7 operation -Receive and dispatch work requests to branches -Prepare and assist with reports, documents, and administrative paperwork -Research and respond to high volumes of emails and communications -Review, record, and organize data from multiple sources -Answer incoming calls, emails, and texts while delivering exceptional customer service

Requirements

• crm
• call handling
• bilingual
• high school

What You Bring

-Experience using customer relationship management (CRM) tools, preferred -A minimum of one year of experience answering customer-related incoming calls, preferred -Bilingual strongly perferred -High school diploma or equivalent

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About First Onsite Property Restoration

-Specializes in restoring homes and businesses after disasters, offering full-service emergency response and recovery solutions. -Provides services for water damage, fire damage, storm damage, and mold remediation. -Operates across North America, serving a diverse range of industries with 24/7 disaster recovery services. -Works on projects such as water mitigation in commercial buildings, fire damage restoration in residential properties, and mold remediation in industrial facilities. -Known for rapid response times, minimizing disruption for clients. -Serves both private and public sectors, offering tailored solutions for government and utility clients. -Has a robust network of restoration experts, trusted by businesses and homeowners alike.

Sector Specialisms

Security Clearance

-must pass background check and pre-employment drug screen.