Work Management Specialist I

Overview

Manage street lighting work orders, dispatch, cost, and customer service.

Key Responsibilities

• work orders
• reliability reporting
• outage management
• invoice processing
• root cause
• storm tracking

Tasks

-Follows ergonomics and office safety guidelines -Supports corporate initiatives -Resolves all errors and prepares construction work orders for close-out in work management system, properly reporting units of property to Asset Accounting -Efficiently uses available tools or systems to effectively communicate reliability details to external customers -Takes ownership of customer issues and problems until resolved Facilitates communication between internal and external customers -Adheres to monthly accrual timelines and system entry cutoff dates. Ensures that all invoices on hand are recorded and sent to the appropriate department that processes the accrual. -Supports the execution of specific Delivery Operations reliability programs or processes using appropriate work management applications -Effectively manages stressful situations -Ensures timesheets are accurately completed and recorded in time management system in accordance with payroll guidelines -Provides research, root cause analysis, and resolves customer issues -Creates appropriate work order to complete follow-up work utilizing the most cost effective resource and skillset -Prepares for and provides emergency restoration support including allocating event assignments to damage assessors and clearing events in outage management tools -Supports Human Performance safety culture through active participation in safety meetings -Provides feedback to supervision for coaching opportunities -Reconciles work order materials, labor, and equipment to represent actual field construction -Audits work performed to ensure customer is billed accurately and timely -Monitors various reports to ensure process adherence to achieve customer-related goals -Audits, reconciles, and processes contractor invoices ensuring documentation agrees with pay items, contracts are correct, and time and equipment charges agree with contractor timesheets -Supports changing work environments, processes, and policies -Ensures work is scheduled to meet an established timeline -Obtains approvals, calculates costs and generates invoices for governmental lighting, Department of Transportation highway relocation, property damage claims, and miscellaneous costs -Updates storm resource tracking and outage management tools during storm restoration -Verifies and applies correct general ledger accounting in all work related applications and functions. -Reports job status details to appropriate personnel as needed

Requirements

• microsoft office
• high school
• customer service
• driver's license
• problem solving
• communication

What You Bring

-Valid Driver's License -Collaborates effectively in a team environment -Previous customer service experience -Demonstrates knowledge of Microsoft Office software -One to three years of providing customer service support -Demonstrates a commitment to continuous learning and development -High School diploma or 1-3 years of Customer Delivery Experience in lieu of a degree -Exhibits flexibility and dependability during normal work schedule and after hours emergency storm restoration -Exhibits flexibility and dependability during normal work schedule and emergency storm restoration -Maintains knowledge of Engineering and Construction standards, compatible units, construction prints, etc. used in Delivery Operations -Possesses a general knowledge of applications used in Customer Delivery -Proficient in system applications used in Delivery Operations -Demonstrates good judgment in decision making -Possesses a general knowledge of applications used in Delivery Operations -Achieves acceptable level of availability during normal work schedule and emergency storm restoration after hours and weekends -Exhibits effective written and verbal communication skills -Demonstrates excellent customer skills -Possesses effective written and verbal communication and interpersonal skills -Possesses a working knowledge of Microsoft Office Software -Works independently in resolving problems -Prioritizes work effectively -Hybrid - Applicants must resided within a 45-minute commute to the Duke Energy location.

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About Duke Energy Corporation

-Grew from a regional power provider into one of America's largest energy holding companies. -Manages a diversified generation portfolio—coal, gas, nuclear, hydro, wind and solar. -Typical projects include grid modernization, pipeline infrastructure, renewable energy build-outs and nuclear operations. -Charlotte headquarters anchors an iconic LEED-Platinum skyscraper reshaping the city skyline.

Sector Specialisms

Visa Sponsorship

-no visa sponsorship is provided for this position.