Product Manager, Website Experience

Overview

Lead design and optimization of website order experience for e‑commerce platform.

Key Responsibilities

• requirements gathering
• wireframing
• roadmap planning
• backlog management
• sprint scheduling
• data analysis

Tasks

-Clearly define customer and product requirements, solicit ideas and feedback, gather requirements, write specs, craft wireframes and workflows, and coordinate cross-functional initiatives -Represent the F. Schumacher brand by providing the best possible customer service while enhancing our mission to offer the highest quality product and service standards in the luxury market online -Continually optimize the product and feature roadmap and manage prioritization and trade-offs among customer experience, time-to-market, and operational support load -Partner with other Product Managers to streamline integrations and enhance existing business processes -Work cross-functionally with key internal partners, including product designers, software development engineers, sales, customer service, and business development on a rapid and iterative product development cycle -Increase insights on user behavior and pain points. Identify, measure, and improve key customer experience metrics. Promote data-based decision making -Define and deliver your product roadmap through a detailed understanding of our varying users’ needs and ownership of your prioritized feature backlog -Establish the product vision, goals, objectives and key results (OKRs) for success -Manage bottlenecks, resolve escalations, anticipate and make feature and resource trade-offs, balance the business needs against technical constraints, and maximize business benefit while building great customer experiences -Work directly with design/development teams on sprint scheduling and functionality testing

Requirements

• product management
• data analysis
• sql
• jira
• agile
• communication

What You Bring

-A thorough understanding of how individual projects may impact the broader product and overall strategic initiatives -At least 3-5 years of product management experience, ideally in a start-up or established technology organization working on user-centric e-commerce products -Demonstrated strength in building trust and driving collaboration and alignment across a diverse, matrixed set of stakeholders, even while challenging assumptions and pushing for change -A strong sense of ownership and accountability, and an innate ability to initiate and drive projects to completion with minimal oversight -Extensive experience owning, understanding, questioning, interpreting, distilling, and drawing insights from data; SQL experience is a plus -A data-first philosophy and an analytical mind, with the ability to make decisions in ambiguous situations -Outstanding verbal and written communication skills, with an ability to clearly and concisely communicate with both technical and non-technical partners across all levels of the organization -An exceptional ability to wear many hats, operate at all levels, and continuously raise the bar and drive teams to deliver high quality results -A passion for solving complex business problems with elegant, user-centric product solutions, and a history of delivering results -Practice Adaptability -Experience gathering, interpreting, and documenting detailed product requirements -Experience with JIRA, Confluence, OneDrive Suite, Google Suite (Sheets, Docs, Slides) & Agile methodologies -Extremely high attention to detail

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Benefits

-Pet Insurance -Prescription Drug Plan -Medical Coverage -15 Days Paid Time Off (PTO) -Flexible Spending Accounts (FSA) -Vision Coverage -Employee Discount -Child Bonding Leave -Health Savings Account (HSA) -Performance Bonus -401K Plan -Competitive Salary -10 Company Holidays -AFLAC Plans (Accident and Critical Illness Plans) -Parental Medical Leave -Life Insurance -Long Term Disability (LTD) -Dental Coverage -Short-Term Disability (STD) -Bereavement Leave

About F. Schumacher & Co.

-renowned for its high-quality, innovative wallcoverings, fabrics, and fine home furnishings -has a long history of collaborating with designers and architects to craft exquisite interiors -portfolio includes a wide range of iconic products, from traditional damasks to contemporary patterns -brand serves both residential and commercial sectors, providing bespoke designs for luxury properties worldwide -notable for its commitment to craftsmanship, continues to lead the high-end textile industry

Sector Specialisms