Specialist Housing Partner (Independent Living Housing Officer)

Overview

Support residents in independent living schemes, manage tenancy issues and foster community.

Key Responsibilities

• tenancy management
• resident relations
• move‑ins
• team collaboration
• community engagement
• rent arrears

Tasks

-Tackle issues like rent arrears, anti-social behaviour, and tenancy management with confidence and care. -Be a visible, supportive presence in our schemes, building strong relationships with residents. -Work closely with lettings teams to ensure smooth move-ins and positive first impressions. -Collaborate with internal teams and external partners to deliver joined-up support. -Encourage community engagement and help residents live independently for as long as possible.

Requirements

• cih level3
• anti‑social
• rental income
• safeguarding
• communication
• housing experience

What You Bring

-Proven ability to manage multiple tasks and meet performance targets independently and as part of a team. -Strong understanding of anti-social behaviour management and rental income collection processes. -Excellent communication skills with the ability to engage effectively with customers, colleagues, and external stakeholders. -CIH Level 3 Certificate in Housing or equivalent (or willingness to work towards) or qualified through experience -Knowledge of safeguarding practices within a housing context. -Regular business travel will be necessary to other Accent sites and off-site meetings as required. -Experience delivering housing management services within a specialist or generic housing context.

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About Accent Group Ltd

-Founded in 1966, the company has grown from a small provider into a major charitable housing association in England. -Delivers new-build and resale shared ownership homes through its Homemade sales arm. -Typical projects include affordable rentals, sheltered schemes for over‑55s, and community‑focused housing developments. -Specialises in residential, affordable housing, independent living and shared ownership sectors. -Unusually, it runs a ‘Customer Voice’ group enabling residents to directly shape its services and policies.

Sector Specialisms

Interview Process

-stage 1: teams call with hiring manager (13 nov) to discuss role and experience. -stage 2: in‑person interview (20 nov, nottingham) with behavioural and scenario questions; complete customer service questionnaire beforehand.

Visa Sponsorship

-no visa sponsorship; candidates must already have the right to work in the uk.

Security Clearance

-dbs check required.