IT Solutions Engineer

Overview

Support and develop IT solutions, SaaS apps, scripts, and incident response for a construction firm.

Key Responsibilities

• saas support
• incident management
• python development
• workflow automation
• shell scripting
• admin lead

Tasks

-Support end users by resolving complex SaaS application requests and fixing issues with previously functioning app assets -Cyber security incident management: contain, recover, prevent, document, and proactively communicate in accordance with internal protocols -Accountable for management, support and comprehensive technical understanding of one or more Dowbuilt SaaS applications that IT services -Support end users in achieving optimal system functionality -Provide end-user help desk support for local and remote employees -Support and develop the in-house Python codebase -Support existing application assets, workflows, and automations -Track and code software receipts and charges, ensuring accurate record-keeping -Partner with other departments to optimize and develop new business workflows and data connections -Required to meet deadlines, memorialize successes and failures, and track progress communications across multiple platforms -Provide redundancy in a backup capacity to the IT Support Specialist for Endpoints, backfilling enough to retain proficiency -Participate in departmental initiatives, such as new software roll-out -Serve as lead admin for one or more of Dowbuilt’s SaaS applications, such as Egnyte, HRIS, Procore O365 -Manage software renewals and project costs to ensure proper budgeting and forecasting -Accountable for punctual attendance in meetings, meaningful contributions, and proactive communication of strategic directives or issue resolutions to both IT management and internal and external collaborators. -Provide shell scripting, M365 auditing, and server support as needed -Resolve complex and abstract SaaS application issues by analyzing user requests, diagnosing problems, and implementing effective solutions

Requirements

• python
• sql
• powerbi
• entra
• smartsheet
• bsc it

What You Bring

-Dowbuilders are held to the following standards around effective communication (both written and verbal): -Capability to self-motivate, work independently, and take ownership of job responsibilities -Experience with applications such as Smartsheet, Egnyte, and Slack is preferred -Proficiency with Python coding at an intermediate level and familiarity with API integration -Demonstrate proficiency with MS O365 Entra administration -Attention to detail and ability to follow through in a timely manner -Leverage knowledge of SQL, PowerBI, and other data visualization tools -Proficiency with MS Office Suite (Outlook, Excel, Word) -Bachelors degree degree in IT, Computer Science and/or technical college, or 3 years experience in an IT position that supports in-house hardware and software systems -Ability to seek solutions and resolve problems independently -A customer service mindset -Self-aware—remain flexible, curious, and courteous in all communications -Clear—main ideas easily identified and understood -Strong organizational skills and ability to juggle competing deadlines and projects -Proficiency with Power Query Editor and PowerBI -Ability to establish and maintain effective relationships with management, employees, vendors, and the general public -Operate with a high level of integrity, positivity, and emotional intelligence -Concise—gets to the point without using unneeded words or images

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Benefits

-100% paid medical, dental, vision, and basic life insurance for full-time employees (30% coverage for dependents), first of the month following DOH -Mentorship and career development opportunities -Paid Time-Off (PTO) -401(k) retirement savings plan with employer profit-sharing contribution -Competitive pay commensurate with skills and experience (the range for this position is $75,000-$95,000 annually) -8 paid holidays each year, no waiting period -Education reimbursement

About Dowbuilt

-Born as a boutique high-end homebuilder, evolved into a coast-to-coast custom residential specialist. -Delivers architecturally significant homes from Hawaii to New York. -Partners with world-class architects on striking urban condos, island retreats, mountain lodges, and modern estates. -Operates an in-house shop for millwork, casework, and furniture to ensure quality control and distinctive finishes. -Offers full-scope services: from ground-up construction to remodels, special projects, and ongoing home care. -Typical builds feature innovative designs, natural materials, and meticulous detailing featured in top design publications.

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