Customer Advisor Advanced (Income)

Overview

Handle customer cash collections, negotiate payment plans, and resolve queries.

Key Responsibilities

• query resolution
• cash collection
• customer contact
• service excellence
• workload management
• billing update

Tasks

-Investigate a customer query to resolution and collect the cash -Own a customer contact from receipt through to resolution, ensuring promised actions are completed and the customer is kept up to date at all times. Striving for “one and done” -Provide the highest levels of customer satisfaction and service at each customer contact, regardless of source -Manage own workload and work under own initiative and to strict deadlines -Accurately update the billing system with all relevant info and within agreed SLA

Requirements

• microsoft office
• customer service
• communication
• teamwork
• negotiation
• regulatory

What You Bring

-Ability to deal professionally with internal and external colleagues across all levels -Adapt approach to cash collection depending on customers point in collection cycle -This role may not be eligible for the visa sponsorship -Great customer service skills -Understand and work within regulatory rules for handling written and telephone contacts -Excellent communication skills – written and verbal -Ability to work as a team to deliver high performance -Working experience of Microsoft office applications -Confident, assertive and proactive when dealing with customers and colleagues -Tenacious, resilience and negotiation skills

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Benefits

-Mental health first aiders -Enhanced parental leave schemes -A generous annual leave package of 26 days, which increases to 30 days after four years of service (increases one day per year), in addition to 8 bank holidays -Salary Finance -Employee Assistance Plan -EVolve Car Scheme -A competitive pension scheme with up to 14% employer contribution, 21% combined, and life cover -MyGymDiscounts - gym and wellness benefit that offers up to 25% off on gym memberships and digital fitness subscriptions -A comprehensive healthcare plan through our company-funded scheme -Wealth at Work courses -MORE Choices flexible benefits -Deals and discounts -Up to 7.5% performance-related bonus scheme, as well as recognition awards for outstanding achievements

About United Utilities

-It operates across North West England, supplying drinking water and treating sewage. -The company manages vast infrastructure, including thousands of kilometers of pipelines and nearly 600 treatment works. -Typical projects include reservoir management, leak detection, and wastewater upgrades. -Specializing in water and wastewater services, infrastructure upkeep, and renewable energy generation.

Sector Specialisms

Visa Sponsorship

-this role may not be eligible for the visa sponsorship