Mortgage Branch Manager (Pulte Mortgage)

Overview

Lead mortgage branch, manage staff, drive sales, ensure compliance and meet goals.

Key Responsibilities

• signups
• team leadership
• financial management
• customer service
• recruiting
• training

Tasks

-Proactively pursues and secures signups for Pulte Mortgage at point of sale. -Responsible for effectively leading a full team by overseeing all aspects of hiring, performance management, employee development, and mentorship to ensure high productivity and optimal staff engagement in a mortgage branch environment. -Attends all community and leadership meetings as a member of the Division Senior Operating team. -Manages branch financial performance. -Sets standards for customer service in conjunction with local homebuilding management and achieve targeted customer satisfaction rating goals. -Ensures appropriate staffing to meet department needs -Utilizes recruiting and selection tools/processes to build organizational talent -Provides continuous coaching with regard to functional and leadership standards (technical skills and behaviors) -Responsible for all training of sales professionals on the benefits of Pulte Mortgage including but not limited to the expanded customer inquiry tools, online application process and post application tools for tracking customer status during the escrow period. -Serves as a liaison between various builder and mortgage functions to efficiently manage Division's backlog. -Provides developmental opportunities through identification of internal and external training opportunities -Ensures timely subdivision approval. -Actively participates with builder in Homebuyer and/or Realtor events designed to generate community interest. -Ensures the team achieves expected outcomes and effectively manages challenges as they occur. -Evaluates employee’s performance and plans for compensation actions in accordance with that performance -Creates opportunities for employee growth

Requirements

• nmls license
• mortgage banking
• microsoft office
• leadership
• college degree
• team management

What You Bring

-Demonstrated ability to drive results and achieve operational excellence -Experience in driving a collaborative work environment where team members are encouraged to participate in team-building activities, recognizing and celebrating individual and collective achievements -Builder affiliate experience is preferred -Experience in team management and leadership, with a focus on professional development and growth -Effective understanding of mortgage lending processes, regulations, and industry trends -Ability to travel when needed -Minimum 2-3 years prior mortgage banking industry experience -Experience in growing a culture of continuous learning and professional development through mentorship, coaching, and learning initiatives -Experience in identifying individual and team development needs and implementation of tailored development plans to support career growth -Ability to communicate actionable and valuable information to various dependent parties at different levels of the organization in a clear, effective, and professional manner -Must be able to obtain and maintain mortgage licenses in multiple states -Minimum of 3-5 years prior leadership experience -Proficiency in Microsoft Office Suite required -Ability to implement effective hiring processes and strategies to attract top talent and meet staffing needs -Minimum High School diploma or equivalent College degree preferred -An active NMLS License is preferred -Ability to proficiently collaborate with diverse leadership teams spanning different functions -Valid Driver's License as driving is an essential function of this position -Experience in conducting regular performance evaluations, providing constructive feedback and actionable insights

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Benefits

-This position is subject to the CFPB Loan Originator Compensation Rule

About Pulte Group

-Operates through a diverse range of brands, each targeting specific market segments. -Pulte Homes focuses on move-up buyers, offering innovative designs and quality construction. -Centex is tailored for first-time homebuyers, providing affordable options without compromising on style and functionality. -Del Webb specializes in active adult communities, catering to the 55+ demographic with amenities that promote a vibrant lifestyle. -DiVosta and American West are known for their distinctive architectural styles and community-focused developments. -Pulte Financial Services offers integrated financial services, including tailored mortgage solutions, title insurance, and various insurance products. -PulteGroup prioritizes high-return investments and efficient capital allocation to enhance shareholder value through dividends and share repurchases.

Sector Specialisms

Security Clearance

-employment offers depend on a comprehensive pre‑hire background check covering credit, criminal history, education, and employment.