Resident Relations Coordinator - Barking, IG11

Overview

Serve as first point of contact, assisting residents and ensuring smooth building operations.

Key Responsibilities

• building checks
• fault reporting
• health safety
• data management
• move‑ins
• resident support

Tasks

-Work closely with the wider team to deliver a 5-star service. -Carry out building checks, report faults, and support health & safety compliance. -Support residents with queries, maintenance issues, and emergencies. -Keep records updated and maintain accurate data in our systems. -Assist with move-ins and move-outs, parcel handling, and key management. -Greet residents and visitors warmly, ensuring they feel welcome. -Promote community engagement and encourage use of communal spaces.

Requirements

• customer service
• communication
• health & safety
• contractor management
• documentation
• task management

What You Bring

-Previous experience in customer service, ideally in residential, hospitality, or commercial settings. -Strong communication and social skills with a positive, “can-do” attitude. -Knowledge of health & safety and contractor management is desirable. -Ability to follow routines, complete documentation, and manage tasks efficiently.

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Benefits

-Eye Care Vouchers to support your well-being. -Cycle to Work Scheme -Pension Plan -Company Social Events -Perkbox Rewards to enjoy exclusive offers. -20 Days + Bank Holidays + Birthday -Annual Salary: £27,000 -SmartHealth – Online health services for you and your immediate family.

About Encore

-A forward-thinking real estate development and management company with a strong presence in the UK market. -Founded with a vision to innovate and elevate property development, consistently delivering top-tier projects. -Specializes in a diverse range of property sectors, including residential, commercial, and industrial developments. -Focuses on delivering exceptional value through meticulous project management, from early-stage consultancy to final completion. -Projects are marked by attention to detail, sustainable design, and commitment to quality construction. -Has worked on a variety of high-profile and complex developments, both urban and rural, with a strong track record of success. -Maintains a hands-on approach throughout the development process, ensuring each project aligns with client objectives and community needs.

Sector Specialisms