Senior Director of Professional Services

Overview

Lead professional services, oversee P&L, drive delivery, client relations, growth.

Key Responsibilities

• process optimization
• tool implementation
• kpi monitoring
• resource planning
• delivery management
• client sponsorship

Tasks

-Drive improvements across hiring, onboarding, delivery, and post-implementation processes; develop scalable onboarding and training strategies for new and legacy products. -Identify and implement new consulting service offerings for target markets; pursue organic growth opportunities. -Lead and mentor principal consultants, project managers, and delivery/technical teams; manage large cross-functional teams including lower-level leaders and seasonal contractors. -Participate in the sales process to ensure proper scoping and resourcing; support Statement of Work and Change Order creation and approvals. -Serve as executive sponsor for clients and engagements; travel to customer sites to solidify relationships and ensure projects remain on track. -Optimize internal processes, tools, and technologies (e.g., LMS, automated scheduling); define and monitor KPIs tied to service delivery, client success, and operational performance. -Manage personnel and resources and lead recruiting efforts to support multiple projects; provide regular feedback and coaching to develop team capabilities. -Define, implement, and enforce delivery management processes and policies to drive predictability, quality, and on-time project execution. -Enable project managers with staffing, tools, and skills to deliver scope, timeline, and outcomes; identify early signs of project and customer risk and execute mitigation strategies. -Manage P&L for the professional services portfolio, including budgeting, forecasting, financial performance tracking, and resource optimization to meet profitability and growth targets. -Ensure robust resource planning, matrixing, allocation, change management, and scalable staffing models to support a growing customer base.

Requirements

• docker
• kubernetes
• aws
• agile
• leadership
• p&l

What You Bring

-Experience in developing and implementing scalable solutions and training strategies. -Deep expertise in SDLC, agile methodologies, DevOps, and modern technologies (Docker, Kubernetes, AWS, GCP, Azure). -Hands-on management style with strong client interaction skills; enthusiasm and innovation. -Occasional travel is required 25% of time -Advanced knowledge of delivery management best practices and experience mentoring less experienced team members. -Ability to lead large teams and set strategic direction for the group. -Experience in delivering IT solutions for engineering firms. -Business, financial, and management acumen to oversee operations of a portfolio that includes large and multiyear IT services contracts and staff augmentation business in New Mexico. -Technical familiarity with application development, data management, and information technology services. -Exceptional cross-functional leadership abilities, influencing executive and senior management, customers, and partners on strategic initiatives. -Proven ability to efficiently recruit and coordinate staff across multiple projects. -Strong financial acumen with proven experience managing P&L, budgets, forecasts, and revenue acceleration strategies.

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Benefits

-Tuition Reimbursement -401(k) & ESOP (with company match up to 4%) -Paid Parental Leave -Medical/Dental/Vision Insurance Plans -Hybrid schedule: 3 days/week in office; 2 days remote -Flexible Work Schedules -Employee Assistance Program -Professional Development and Training

About Respec

-Grew from geology roots into a multidisciplinary firm with global reach and diverse expertise. -Structured across divisions including Mining & Energy, Water & Natural Resources, Data & Technology, and more. -Typical projects span from mine planning and watershed restoration to IT systems and GIS mapping. -Acquired niche firms like Geothermal Resource Group and Enviromin to broaden subsurface and environmental capabilities. -Notable for tackling complex challenges—such as protecting Mt. Rushmore. -Operates from multiple US offices and supports projects in North and South America, Europe, and beyond. -Combines engineering, environmental science, and custom technology to solve real-world, hard‑to‑solve problems. -Prefers hands‑on, problem‑solving jobs in areas like cavern storage, stormwater design, and 3D geology modeling.

Sector Specialisms