After Sales Services Manager, India Plant

Overview

Lead after‑sales service sales for BMS, fire & security systems in South India.

Key Responsibilities

• sales targets
• technical training
• data analysis
• cost estimation
• order management
• pipeline development

Tasks

-Regularly meet quarterly and yearly sales order targets and gross margin objectives. -Exchange information on factory products and process improvements with on-site after-service technician to provide support for maintenance technical training. -Analyze various after-sales service information and promptly provide feedback on the information and analysis results to relevant departments for improvement. -Foster strong relationships with customers to enhance satisfaction and loyalty, ensuring repeat business and long-term partnerships. -Achieve monthly forecasts for labor and materials (L&M) orders while ensuring adherence to sales processes and compliance standards. -Regularly interact with internal field operations teams to assess customer requirements for labor services and spare parts at various sites. -Develop and prepare cost estimates, submit offers to customers, and effectively negotiate contracts to finalize orders in a timely manner. -Collaborate closely with internal teams to ensure timely order booking and fulfillment in line with sales checklists and compliance processes. -Manage and oversee after-sales service sales operations within South India, focusing on Controls (BMS), Fire, and Security Systems. -Coordinate internal resources within the factory to provide technical, human resource, and material support to the external after-sales service team and promptly handle major customer complaints. -Identify and explore new service sales opportunities in the market, actively creating and maintaining a robust sales pipeline (minimum 5x sales target).

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About Johnson Controls

-Pioneered the electric thermostat, launching the building controls industry. -Evolved into a global leader in smart building systems through over a century of innovation. -Typical projects range from HVAC installations to integrated smart systems in hospitals, airports, stadiums, and data centers using their OpenBlue digital platform. -Expertise covers HVAC, fire detection and suppression, security systems, energy management, and facility services. -Earned LEED Platinum certification for its North American headquarters and supplied smart systems to landmarks like Burj Khalifa and Taipei 101.

Sector Specialisms