Out of Hours Planner

Overview

Coordinate out-of-hours operations, handling calls and managing job data.

Key Responsibilities

• customer service
• phone support
• reporting
• system input
• safety reporting
• job pack

Tasks

-Ensure the highest level of customer service is achieved to both external and internal customers, providing excellent customer satisfaction every time -Provide a front-line telephone service to both internal and external customers -Provide a positive and innovative input into the team, through provision of solutions to problems and embracing change -Provide daily and weekly reports as required and to ensure that all service levels and objectives are achieved -Maintain timely and accurate input and uploading of information into the works management systems, ensuring that all issues are recorded and escalated -Ensure that all the client and operational requirements are met in a professional and efficient manner -Liaise with Supervisors and sub-contract teams to ensure programmes are delivered ensuring that all the client and operational requirements are met in a professional and efficient manner -Ensure that safety issues are reported in line with Company procedures -Ensure the collation, co-ordination and distribution of the operational job pack

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Benefits

Compensation: £22,000 - £26,000 / year

About Network Plus

-Provides advanced infrastructure solutions to a wide range of industries. -Specializes in telecoms, utilities, transport, and energy infrastructure. -Has been involved in numerous high-profile projects, including building and maintaining essential networks for vital services. -Focuses on innovation and handles complex, large-scale projects requiring precision and expertise. -Known for designing, installing, and managing critical infrastructure that powers communities and businesses. -Partners with leading organizations to maintain the highest standards in infrastructure. -Operates in both urban centers and remote areas to ensure connectivity and power for all environments. -Continues to play a pivotal role in transforming infrastructure development and management.

Sector Specialisms