Customer Service Supervisor

Overview

Lead a Customer Service team to ensure efficient handling of enquiries and orders.

Key Responsibilities

• order coordination
• team leadership
• performance monitoring
• customer relations
• workload management
• escalation handling

Tasks

-Working closely with planning and operational teams to coordinate customer orders and delivery schedules -Leading, motivating and supporting the Customer Service team to deliver a first class service -Monitoring team performance and providing coaching and feedback to support continuous improvement -Building strong relationships with key customers, understanding their needs and resolving any issues efficiently -Promoting a positive, collaborative and customer focused team culture -Overseeing daily workloads, ensuring all customer orders and enquiries are processed accurately and on time -Managing customer escalations and identifying opportunities to improve service and processes

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About Fm Conway Ltd

-A leading provider of integrated infrastructure, construction, and civil engineering services. -Rich history of delivering high-quality projects in transport, utilities, and industrial sectors. -Specializes in highways maintenance, asphalt production, and civil engineering. -Operates key divisions such as civil engineering, transportation, and environmental solutions. -Committed to innovation through advanced use of technology in construction processes. -Notable projects include the maintenance and improvement of major transport networks and infrastructure across the UK. -In-house capabilities extend to materials production, enabling control of quality and efficiency from start to finish. -Known for taking on complex and large-scale projects and delivering them on time and within budget.

Sector Specialisms