Product Manager

Overview

Lead end-to-end product development for EV customer experience

Key Responsibilities

• pilot management
• data mapping
• product design
• customer touchpoints
• partnership development
• prototyping

Tasks

The Amplify Product Manager will own the end-to-end customer experience from “EV-curious” to “confident EV owner”. This role is responsible for developing product requirements, designing user experiences, orchestrating pilots and demonstrations, and managing the full product delivery for Amplify’s customer-facing offerings. The Product Manager will collaborate closely with technology, operations, and external partners to deliver seamless, innovative solutions that accelerate electrification. As part of the Amplify venture team, you'll work in a fast-paced, startup-like environment within PG&E, moving quickly from idea to implementation while building toward enterprise scale. -Determine build vs. partner strategy for Amplify components -Stand up and run all customer-facing pilots and demonstrations, including defining go-to-market strategy and tactics for each stage of Amplify testing and scaling -Orchestrate multiple customer touchpoints (AI chat, home assessment, contractor dispatch, etc.) and digital-to-physical handoff, ensuring seamless experience and information continuity -Drive alignment and build partnerships across internal teams for broader PG&E unified customer electrification vision and roadmap, centered around Amplify -Conduct additional customer research as needed -Lead monthly operating reviews with key internal stakeholders -Build partnerships with automotive OEMs and others as needed -Translate and connect strategic objectives into tangible product deliverables and positioning -Map Amplify customer data journey, defining data collection, flow, and enablement working within the parameters of the organization’s customer and data privacy policy -Interface with Amplify Technology Lead on prototyping and development and production engineering -Develop product requirements and user experience for the full customer-facing product, ensuring a customer-first approach; includes ensuring comprehensive webpage functionality, data architecture, and core design principles

Requirements

• 6+ years
• product mgmt
• service design
• user experience
• b2c
• bachelor's

What You Bring

-Creative, results-oriented self-starter who can quickly adapt to a changing environment -Expertise in service design and user experience -Experience in regulated environments -6+ years of experience in product management, preferably in B2C environments -Excellent project management and cross-functional collaboration skills -Comfort with uncertainty and rapid iteration -Successful launch, commercialization, and scale of service-oriented consumer product(s) -Experience leading pilots and managing customer-facing operations -Experience working with both digital and analog workflows -Experience with customer data architecture and digital platforms -Ability to provide one’s own transportation to/from on-site meetings -Bachelor’s degree in Business, Marketing, Design, Engineering, or related field -Master’s degree in business administration -Understanding of EV adoption, home electrification, or energy programs -Automotive industry experience -Experience building external partnerships -Familiarity with B2C product and marketing dynamics -Highly adept at understanding customer behavior and motivations and applying these insights to product design -Strong collaborator who enjoys working cross-functionally with product teams

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Benefits

This position is hybrid, working from your remote office and your assigned work location based on business needs, in addition to traveling to customer and partner sites as needed. The assigned work location will be the Oakland General Office. The role reports to the Amplify General Manager.

About Pacific Gas And Electric Company

-Focus on delivering safe, reliable, and affordable electricity and natural gas to a diverse customer base. -Operations span from energy generation, transmission, and distribution to customer service and renewable energy solutions. -Heavily involved in the development of green energy sources, including solar and wind power. -Maintains a key role in maintaining the region’s energy grid and supporting sustainable growth. -Pioneered energy efficiency programs to help reduce consumption and minimize costs for customers. -Recognized for innovation in grid modernization and integration of clean energy into California’s power mix. -Faced challenges, including natural disasters like wildfires, which have shaped its operations and future strategies. -Remains a cornerstone of California's energy sector, continuously working to improve and modernize the grid.

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