Assistant Property Manager - Northland Heights

Description

• Maintain resident ledgers, including posting security deposits, rent payments, and issuing charges, concessions, and final account statements.
• Assist the Property Manager with daily and weekly reports, resident communication, move-out inventories, and other administrative tasks.
• Abide by Mills policies and procedures and all laws pertaining to Fair Housing, the Americans with Disabilities Act, etc.
• Maintain positive communication with residents and provide excellent service through courteous and timely responses to resident needs and concerns.
• Assist with the planning, preparation, and execution of resident functions.
• Support the Property Manager by overseeing all aspects of the property’s operations and serve as the property leader in the absence of the Property Manager.
• Support the maintenance team by inspecting grounds for curb appeal, property safety, and appearance; help maintain property cleanliness by picking up litter and communicating service needs.
• Assist in the leasing process, including: greeting guests, identifying their housing needs, touring the property, showing apartments, explaining lease criteria, and determining eligibility based on established standards. In addition, following up with prospects, closing the sale, completing lease documents, and inspecting units to ensure a great move-in experience.
• Initiate all necessary lease violations, late rent notices, and evictions as needed, and actively pursue collection of all outstanding rent balances.
• Perform the duties of Leasing Manager and Leasing Consultant as needed (see applicable job descriptions).
• Maintain accurate and in-depth knowledge of the property, other Mills properties, and the local market and competitors.
• Ensure all security deposits and monthly rents are collected in a timely manner.

Requirements

• Two years’ experience in multi-family property management
• Demonstrated leadership and coaching skills, with the ability to mentor and develop others
• CAM, RAM, CLP, or NALP certification preferred, but not required
• Strong attention to detail
• Proven ability to maintain composure and solve problems with keen insight when faced with obstacles
• Compelling communicator with strong negotiating, interpersonal, written, and verbal communication skills
• High school diploma or GED; college degree preferred
• Valid driver’s license preferred
• Adept at building relationships and working in a team environment, with a proven track record of sharing ideas, providing encouragement, building on others’ ideas, giving due appreciation, and bringing out the best in others

Benefits

• Discounts – 20% housing discount (*select communities)
• Go the Extra Mile
• Base Pay – Your regular salary or hourly wage, paid on our standard payroll schedule
• Benefits – Employer-paid benefits, including health, dental, vision, life insurance, and disability coverage for full time team members, Employee Assistance Program
• Paid Time Off (PTO) – Vacation, sick time, and personal days (Accrue 18 days first year)
• Team Member Assistance Fund – For team member qualifying events when criteria is met
• Pet Insurance - Discounted options
• Paid Holidays – Thirteen paid holidays per year
• Professional Development – Training, certifications, or career development investments tailored to specific roles and development plans
• Health Savings Account (HSA) – Employer contributions
• Stipends – Vehicle and mobile device stipends and mileage reimbursement for eligible team members
• Retirement Contributions – 401(k) employer sponsored plan and contributions
• Vacation Travel Incentive Program – travel/vacation voucher for team members when key tenure milestones are reached
• Incentive Pay – KPI/Performance-based bonuses, maintenance emergency call back pay and multi-site support incentive pay – all for eligible team members only
• Other Perks and Allowances – Work clothing allowances, referral bonuses and team events, milestone anniversary gifts

Training + Development

Interview process

Visa Sponsorship

Security clearance