Customer Care Manager

Overview

Inspect and repair new homes post‑move‑in to ensure warranty compliance and customer satisfaction.

Key Responsibilities

• subcontractor scheduling
• subcontractor supervision
• work orders
• customer communication
• site inspections
• vehicle inventory

Tasks

-Contacts and schedules appropriate subcontractors to perform work as required. -Directs and supervises subcontractors to improve efficiency and workflow. -May complete work orders required to meet customer needs; provides problem solving on-site. -Participates in departmental meetings to discuss service issues, work schedules, enhance job quality and performance, and increase workflow efficiency. -Initiates service work orders, sets appointments with subcontractors, monitors progress and quality of work, and keeps customers apprised of work order status. -Performs Post Closing Customer Visits (PCCV) and any other inspections as per departmental and Company standards. -Assist in special projects as requested and perform additional duties as required. -Maintains service vehicle inventories including appropriate materials and equipment.

Requirements

• driver's license
• communication
• computer skills

What You Bring

-Travel demands which require possession of a valid driver's license and a good driving record to comply with Company-issued vehicle policies. -Written & verbal communication -Proficient in using computers and various software applications

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About M/I Homes, Inc.

-Offers a variety of single-family homes, townhomes, and condominiums tailored to different lifestyles. -Emphasizes quality craftsmanship and energy-efficient designs in all projects. -Recognized for a personalized approach to homebuilding, assisting buyers in creating their ideal homes. -Known for building strong communities and fostering lasting relationships over four decades. -Financially stable, continuously expanding into both established and emerging markets. -Balances innovation with tradition, with a strong commitment to excellence.

Sector Specialisms

Security Clearance

-pre‑employment substance abuse testing required.