Support Worker

Overview

Support vulnerable customers with housing, benefits, life skills, and independence.

Key Responsibilities

• data entry
• lone worker
• risk reviews
• income collection
• budgeting
• referral intake

Tasks

-Record and update clear, factual, accurate, strengths based customer information on the local or appropriate digital platform -Use the Lone Worker system as and when necessary -Resolve difficult and challenging situations in a sensitive and informed way, balancing the needs of the individual with responsibilities for the safety of the service -Undertake regular training and take responsibility for continuous development to enable you to deliver your role safely -Work with customers to maintain a safe environment by reporting repairs and health and safety concerns -Clean and prepare rooms as appropriate -Supporting and monitoring customers’ healthcare needs, ensuring appropriate contact with healthcare professionals -Organising and carrying out regular planned reviews of support and risk plans, or following an incident/significant change in a customer’s circumstances -Contribute to the delivery of a housing management service, including income collection and providing customers with tenancy-related support -Engaging customers to meet agreed outcomes and develop life skills -Leading on Co-producing bespoke support and move-on plans, involving key stakeholders (e.g. family/other support providers), where appropriate -Identifying and promoting opportunities for employment, education and training and supporting customers to remove barriers to accessing these opportunities -Ensure customers are safe at all times - carrying out all of your duties within Riverside’s Policy and Procedure Policy and Procedure framework e.g. health & safety, safeguarding, dignity at work, GDPR opportunities, cash handling, etc -From time to time you may be required to undertake additional duties and responsibilities in consultation with your Line Manager -Develop and maintain local partnerships to provide a holistic range of support for customer -Ensure the safety of our customers by following local safeguarding procedures, recognizing and acting on any significant risk, and escalating appropriately -Leading on support initiatives including Group Work -Signposting customers to appropriate external support services, including interventions such as food banks and other community resources -Participate in team meetings, attend regular supervisions and reflecting practice sessions -Assisting customers with day-to-day support and tenancy-related matters -Supporting customers to be ‘tenancy ready’ to enable successful move on -Supporting customers to be financially independent through budgeting plans and maximising income -Facilitate the referral process into the service and assess potential new customers -Empowering customers to move towards self-management of their medication by following the medication procedure -You will be required to work flexible hours to meet customer and business needs, which may not include normal office hours -Carry out day-to-day administration and operational duties

Requirements

• risk management
• trauma informed
• it skills
• benefit systems
• incident resolution
• flexible hours

What You Bring

-Experience of delivering structured support and risk management -Knowledge of Psychological or Trauma Informed approaches to support -Competent administrative and IT skills (to be able to produce reports and other communications) -Experience of working in challenging environments with the ability to plan, prioritise, organise tasks to achieve results -You will be required to travel to different properties within the defined area as and when required -Experience of working with vulnerable people -Knowledge of current benefit systems -Previous experience in positively resolving incidents -Demonstrate initiative and confidence to make and act on decisions -Experience of working in a care and support environment -An understanding of the barriers faced by vulnerable and diverse customer groups and individuals with complex needs -Ability to work flexible hours to meet customer and business needs, which may not include normal office hours and may include lone working

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Benefits

-28 days holidays plus bank holidays -Competitive pay & generous pension -Deliver your role in line with Riverside company values – “Our Riverside Way” -Flexible working options available -Investment in your learning, personal development and technology

About Riverside

-Operates a diverse portfolio of residential properties across the UK, offering homes to people in need. -Specializes in social care, working to improve the lives of vulnerable people through tailored services. -Projects often focus on regeneration and community development, transforming neighborhoods into thriving areas. -Offers a range of services like homelessness prevention, mental health support, and youth services. -Manages a variety of housing types, from supported living facilities to independent homes, helping people achieve stability. -Known for its holistic approach, addressing not just housing needs, but also the broader social factors affecting well-being. -Committed to supporting those at risk of marginalization, from veterans to people with disabilities. -A key player in the UK housing and social services sector with a unique blend of housing expertise and social care.

Sector Specialisms

Visa Sponsorship

-riverside will not provide sponsorship; the sponsorship licence is being surrendered. -applicants must already have valid legal permission to work in the uk.