Maintenance Supervisor - West End Terrace

Overview

Lead maintenance team to ensure property safety, repairs, preventive care, and resident satisfaction.

Key Responsibilities

• preventative maintenance
• make-ready
• service requests
• budget oversight
• inventory management
• resident communication

Tasks

-Maintain positive communication with residents and provide excellent service through courteous and timely responses to resident needs and concerns -Maintain organization and cleanliness of work areas and maintenance shops -Oversee and maintain the maintenance budget, ensuring cost-effective operations, while meeting property needs -Monitor, prioritize, and complete service requests and maintenance activities, ensuring issues are handled to the satisfaction of residents -Monitor the daily workload of the maintenance team, assisting as needed to ensure tasks are completed timely and effectively -Assist with housekeeping, inspections, and other tasks assigned by the Property Manager -Maintain curb appeal by assisting with groundskeeping and picking up litter -Act as the safety steward by addressing hazardous conditions and training staff on safety and protective measures -Exhibit “servant-first” leadership by putting the needs of the team first, providing training and feedback to continually enhance individual and overall performance, and ensuring all necessary resources are available to meet KPIs, improve service quality, and exceed resident expectations -Abide by Mills policies and procedures and all laws pertaining to Fair Housing, the Americans with Disabilities Act, etc -Review staff performance regularly, communicate expectations, and hold team members accountable through training, mentoring, and performance management -Manage the make-ready process by ensuring all repairs, replacements, and clean-up tasks are completed -Effectively direct and oversee all aspects of the property’s maintenance function -Maintain an adequate and organized inventory of materials and supplies -Participate in property inspections with lenders, investors, and senior leadership; resolve issues as needed -Perform call-back emergency service as required -Monitor pool operation daily and maintain the appropriate health department standards -Coordinate, schedule, and complete preventative maintenance on the property, buildings, units, appliances, and equipment -Communicate daily with the property office, reporting on the progress of service requests and make-readies

Requirements

• epa certification
• cpo certification
• camt certification
• hvac repair
• carpentry
• 5 years

What You Bring

-Ability to work a varied schedule, including weekends, holidays, and on-call shifts -High school diploma or GED; trade school degree preferred -Previous supervisory experience preferred -Adept at building relationships and working in a team environment, with a proven track record of sharing ideas, providing encouragement, building on others’ ideas, giving due appreciation, and bringing out the best in others -Ability to work in extreme environmental conditions (heat, cold, rain, snow, etc.) -Proven ability to maintain composure and solve problems with keen insight when faced with obstacles -Demonstrated leadership and coaching skills, with the ability to mentor and develop others -EPA Certification Type I and II, or Universal, and CPO certification required -Valid driver’s license required -CAMT certification preferred, but not required -Minimum five years’ maintenance experience, including tile, carpentry, plumbing, electrical, and HVAC repair

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Benefits

-Go the Extra Mile -Paid Holidays – Thirteen paid holidays per year -Stipends – Vehicle and mobile device stipends and mileage reimbursement for eligible team members -Base Pay – Your regular salary or hourly wage, paid on our standard payroll schedule -Benefits – Employer-paid benefits, including health, dental, vision, life insurance, and disability coverage for full time team members, Employee Assistance Program -Pet Insurance - Discounted options -Paid Time Off (PTO) – Vacation, sick time, and personal days (Accrue 18 days first year) -Incentive Pay – KPI/Performance-based bonuses, maintenance emergency call back pay and multi-site support incentive pay – all for eligible team members only -Other Perks and Allowances – Work clothing allowances, referral bonuses and team events, milestone anniversary gifts -Discounts – 20% housing discount (*select communities) -Retirement Contributions – 401(k) employer sponsored plan and contributions -Healthy Savings Account (HSA) – Employer contributions -Professional Development – Training, certifications, or career development investments tailored to specific roles and development plans -Vacation Travel Incentive Program – travel/vacation voucher for team members when key tenure milestones are reached -Team Member Assistance Fund – For team member qualifying events when criteria is met

About Mills Properties

-Founded in 1979, the company has grown into a Midwest multi‑family housing specialist. -Operates around 30 apartment communities across St. Louis, Columbia, and Kansas City. -Specializes in third‑party management—overseeing auditing, marketing, maintenance, HR, and finances. -Typical projects include studio to 3‑bedroom apartments, townhomes, and lofts with amenities like pools and dog parks. -Leadership is multi‑disciplined, with backgrounds in real estate development, construction, and property operations. -Awarded multiple times by the St. Louis Apartment Association for management excellence. -Focuses on enhancing older properties through renovations rather than large‑scale new builds. -Manages a user‑centric resident experience with attentive onsite teams and pet‑friendly communities.

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