Tenant Liaison Officer

Overview

Coordinate between tenants, clients and staff to ensure quality service and resolve issues.

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Benefits

-Medicash Health Plan -Pension scheme -23 Days Holiday Entitlement plus Bank Holidays -Life Insurance -Cycle to Work scheme -Death in Service Payment -Smart Health (including round the clock access to 24/7 UK-based GPs) -Discounted gym memberships -Discounts and savings on travel, hotels, shopping, holidays and restaurants

About Liberty. The Go-To People For Property Services.

-Evolved into a national property services specialist with regional hubs across England and Wales. -Handles 1,500 tenant calls daily and delivers over 114,000 repairs yearly. -Acquired by Wates in October 2024 to enhance heating, compliance, and renewable energy capabilities. -Operates with a national reach through its headquarters in Knowsley and bases in Manchester, Leeds, Portsmouth, Havant, and Cardiff. -Embeds welfare spotting into repair visits, training staff to identify issues like neglect or hoarding. -Leverages data-driven systems integrated with housing-management platforms for real-time performance and compliance tracking.

Sector Specialisms

Security Clearance

-all employees must undergo pre‑employment vetting and checks. -a dbs (disclosure and barring service) check may be required.