Call Center Manager

Overview

Lead & manage call center agents to generate appointments and oversee marketing budgets.

Key Responsibilities

• brand messaging
• lead coordination
• budget management
• performance reporting
• market research
• product development

Tasks

-Maintain consistent brand messaging across all channels and campaigns -Lead hiring, training, and performance management for the call center and marketing staff -Forecast performance goals and lead promotional activities -Coordinate lead flow between sales, marketing, and the call center -Manage departmental expenditures and ensure they align with budgetary goals -Oversee the preparation of marketing and call activity reports for executive review -Oversee product research and development initiatives -Evaluate market research and adjust strategies to remain competitive -Monitor and optimize marketing performance to ensure objectives are met within budget -Analyze sales performance to improve strategies and expand the client base -Develop and manage budgets for the telemarketing department

Requirements

• call center
• leadership
• sales planning
• crm
• lead generation
• performance metrics

What You Bring

-Strong background in call center operations and team leadership -Skills in sales planning, market analysis, and customer relationship management -Experience with marketing and lead generation strategies -Ability to manage performance metrics and budget targets -Mix of inbound and outbound calling -Creative thinker with a strategic mindset

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Benefits

-Supportive, growth-oriented work environment -Opportunity for career advancement -Warm lead lists — no cold calling -Competitive base salary plus bonuses and overrides

About Bath Planet By Bath Concepts

-Pioneered factory-made acrylic bath and shower systems. -Projects range from tub‑to‑shower conversions to walk‑in tubs and hydrotherapy remodels. -Operates from a manufacturing base in Illinois, backed by Good Housekeeping quality Seal. -Known for streamlining installations and reducing client downtime. -Each installation starts with a free in‑home consultation, emphasizing tailored design.

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