Systems Analyst II Development and Construction

Description

• Administer operational oversight of ArcGIS, Autodesk AEC, Procore, HeavyJob, and other Development & Construction applications, ensuring availability, performance, and user satisfaction.
• Manage configurations, updates, integrations, and application lifecycles using ITSM frameworks to ensure structured deployment, change control, and incident resolution
• Own and maintain training materials & deliver sessions as needed to ensure effective system use.
• Comply with the Employee Handbook, Code of Conduct, and Company Policies & Procedures.
• Attends work regularly and punctually, as scheduled or expected.
• Create and maintain user guides, knowledge articles, and other support documentation.
• Coordinate technology mobilization and demobilization for construction projects, including logistics, and asset tracking
• Lead and document system audits to verify compliance with internal standards, regulatory requirements, and industry best practices & drive remediation and continuous improvement initiatives based on findings.
• Collaborate with teams (e.g., Finance, Business Transformation, Project Delivery) to ensure data integrity and optimize system usage.
• Works with Global teams to develop standards and practices that work across regions.
• Work closely with other IT teams, business units, and external vendors to resolve issues and implement changes.
• Ensure data accuracy, integrity, and governance across Development & Construction systems by implementing validation protocols, monitoring data quality, and coordinating with stakeholders to resolve discrepancies.
• Collaborate with Construction Management teams to align technology solutions with operational needs.
• Track all activity in the ITSM platform to monitor KPIs, identify trends, and recommend improvements that enhance system support and performance.
• Model and promote a safety- and quality-first culture, leading by example and reinforcing best practices across all supported systems and teams.
• Lead strategic planning by assessing system architecture and recommending improvements.
• Partners with functional leaders to identify strategic objectives, determine functional needs and requirements, and craft comprehensive plans for continuous application development aligned with those goals and needs.
• Track and manage inventory of IT and field technology assets across multiple job sites.
• Evaluate and pilot emerging construction technologies to improve project efficiency, safety, and adoption.
• Oversees complex projects or multiple platforms, often guiding cross-functional efforts to align technology with business goals.
• Communicate effectively with users and stakeholders to ensure clear understanding of system status and support activities.
• Act as a liaison between IT, business stakeholders, and vendors to resolve complex issues and align technology with strategic goals.
• Analyze and resolve escalated user issues, leveraging root cause analysis and trend identification to implement sustainable solutions and reduce recurring incidents.
• Support remote field connectivity by sourcing ISPs, deploying mobile solutions (e.g., hotspots, satellite), configuring trailer networks, and maintaining field technology infrastructure.

Requirements

• Working knowledge of RDBMS (e.g., SQL Server, Oracle).
• Knowledge of geospatial analysis, map services, and ArcGIS Online
• Experience with ITILv4 or related service delivery frameworks.
• Ability to travel domestically and internationally 5 to 15% required.
• Familiarity with Development & Construction workflows with the ability to align technology solutions to field and office operations.
• Bachelor’s degree in computer science, technology, or business, or equivalent experience preferred.
• Familiarity with Project Management as a team member and SME.
• ArcGIS, Procore, HeavyJob Enterprise Admin training or system-specific certifications preferred.
• Must possess a valid Driver’s License.
• Advanced technical aptitude, including the ability to troubleshoot escalated issues, perform root cause analysis, and implement sustainable solutions.
• Proactive and self-directed, capable of independently managing complex tasks while collaborating effectively across departments and stakeholder groups.
• Familiarity with networking, cloud platforms (e.g., Azure), and application integration.
• Scripting skills in Python, SQL, and PowerShell.
• Excellent communication skills, both written and verbal, with the ability to translate technical concepts for non-technical audiences and engage stakeholders at all levels.
• ITIL v4, CompTIA Network+, Project+, DataSys+, and Microsoft Power Platform Fundamental (or equivalent) preferred.
• 5 or more years of experience in systems management or IT support role, ideally within the construction or project management industry required.

Benefits

• Employee Discounts and Wellness programs
• Short and Long Term Disability
• Basic Life and Dependent Life
• Tuition and Green Car reimbursement
• Wellness Reimbursement $680 CAD annually
• Employee Referral Bonus
• 4 weeks Paid Time Off (PTO) and 10 Paid Holidays
• Medical, Prescription, Dental and Vision effective date of hire
• Paid Parental Leave and Paid Sabbatical Leave
• RRSP with 6% company match

Training + Development

Interview process

Visa Sponsorship

Security clearance