Branch Sales Representative

Overview

Handle inbound calls, process orders, promote products and maintain customer satisfaction.

Key Responsibilities

• on-call
• order processing
• inventory management
• parts sourcing
• customer service
• issue resolution

Tasks

-Participate in after hours on-call rotation after 3 month that will involve attending the branch for emergency call outs. -Understand clients’ needs and suggest appropriate products or services to achieve satisfaction; -Process orders and quotations using different methods and support inside sales team with quotation requests; -Provide an outstanding customer service; -Build sustainable customer relationships and trust with customers account through open communication; -Conduct physical inventory and maintain inventory accuracy and cleanliness; -Manage all incoming phone calls in a professional manner; -Follow company guidelines, policies and procedures; -Address customer's concerns and offer the best solution to solve the problem in a timely manner; -Source parts and/or equipment in collaboration with buying groups and suppliers;

Requirements

• hvac
• microsoft office
• high school
• forklift
• problem solving
• customer service

What You Bring

-Excellent verbal and written communication skills; -High School Diploma; -Good sales abilities and persuasiveness; -Previous experience in HVAC-R industry, retail sales or technical related field (an asset); -Ability to multitask, prioritize, and manage time effectively; -Problem solving abilities; -Professional demeanor; -Good organization skills; -Forklift training will be required if the person doesn't have it already; -Safety footwear required. -Ability to lift or move heavy products (up to 50lbs.); -Strong work ethic and positive team attitude; -Completion of professional degree in refrigeration, heating, ventilation (an asset); -Working knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook); -Professional phone manner and customer service skills; -Ability to work under pressure unsupervised;

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Benefits

-Medical and dental coverage from day one, along with short and long-term disability protection -Early vacation program. -Contribution to a collective registered retirement savings plan upon starting your role. -Reimbursement of professional association membership fees. -Access to telemedicine from the beginning of your employment. -An employee assistance program including psychological, financial, and legal support. -Wellness spending account

About Master

-Founded with a vision to drive innovation in construction and infrastructure. -Master has built a strong reputation in delivering high-quality and complex projects. -With decades of experience, the company specializes in both public and private sector projects. -Key sectors include industrial, commercial, residential, and infrastructure developments. -The company’s portfolio includes iconic buildings, transportation networks, and large-scale industrial facilities. -Master’s approach blends engineering expertise, technology, and a collaborative project delivery model. -Their adaptability and commitment to excellence allow them to handle projects of varying scale and complexity. -The company’s expertise extends to both urban and rural projects, with a strong presence in major Canadian cities. -Master continues to expand its capabilities, working on sustainable solutions for future infrastructure.

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