Community Officer

Overview

Manage community relations, safety, and shared spaces across CHP estates.

Key Responsibilities

• space inspections
• cleaning services
• minor repairs
• multi‑agency coordination
• tenancy enforcement
• stakeholder engagement

Tasks

We are looking for 2 Community Officers, to be responsible for community stewardship. They will look after our customer and stakeholder relationships in the estates and neighbourhoods that CHP are responsible for. The Community Officer will facilitate estate management services by being a visible presence for our customers and ensuring that shared spaces are safe and suitable for all. They will resolve any issues in shared spaces, including some ASB problems. -Ensure that shared spaces are safe, clean, and well-maintained through regular inspections and engagement with customers, other CHP teams, contractors, and local stakeholders. This includes aspects of fire and building safety, cleaning, refuse collection and grounds maintenance. -Adopt a multi-agency service delivery approach, where required, to enhance the community or improve the lives of individuals. Work with partner agencies, such as police, councillors, local authorities, children services, education, faith denominations, family welfare, primary health care and voluntary groups to ensure positive outcomes are delivered. -Follow policy and procedures to deal effectively with fly tipping, neighbourhood nuisance, ASB, and any other issues that impact on the shared spaces CHP are responsible for. -Carry out minor building repairs, clear discarded items from CHP’s shared spaces, and respond promptly to any issues that could negatively impact on the estates and neighbourhoods. -Use all suitable remedies to resolve tenancy breaches including the issuing of tenancy warnings and notices. The role may require the preparation of court paperwork and representing CHP in court action against customers.

Requirements

• communication
• planning
• driving licence
• excel
• crm
• housing management

What You Bring

-Excellent communication and interpersonal competencies. -Strong planning and organisational capabilities with a methodical and precise approach to work. -Full driving licence and access to a vehicle for work purposes. -Proficient IT skills, including Excel, office systems and CRM databases. -Proven abilities in delivering housing or estate management services, such as: responding to ASB, domestic abuse, and safeguarding concerns, providing housing-related support, managing communal spaces and estates, completing tenancy administration tasks, or letting properties.

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Benefits

-CHParticipate volunteering programme -Free and confidential Employee Assistance Programme -37 hours per week - employees may be able to work flexibly by agreement with their line manager, taking account of business need. We operate a hybrid working policy at CHP. -Healthcare cash plan -The salary for this post will be £37,270 Per Annum, plus an additional £1458 car allowance per annum. -Competitive pension scheme -25 days annual leave per annum, plus bank holidays, 3 extra days between Christmas and New Year and 1 wellbeing day per annum. -Robust employee reward and recognition programme -Learning and development opportunities

About Chp

-They blend in-house development, construction, energy services, training, property and asset management, and homeownership programs. -Their Energy Solutions division pioneered tools like the 'HAM House' to teach building science and drive energy efficiency on-site. -Regular projects include new construction, historic renovations, weatherization upgrades, and resident-focused community enhancements. -They often partner with public and private entities—like HUD, USDA, LIHTC investors, and local governments—to stretch impact. -Awarded major honors in recent years, including Large Nonprofit of the Year and multiple 'Best Places to Work' recognitions. -From small towns to city neighborhoods, their projects weave together community, sustainability and hands-on housing innovation.

Sector Specialisms