HVAC Service Manager

Overview

Oversee HVAC service staff, schedule repairs, ensure quality and customer satisfaction.

Key Responsibilities

• team management
• customer support
• hiring
• ride‑along
• brand promotion
• tech updates

Tasks

-Interface effectively with other departments -Directly manages Service and Dispatch staff members. This includes but is not limited to include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. -Provide customer service support, as necessary; respond to customer inquiries and problems in a timely manner; resolve excessive consumption problems -Coordinate team member activities to ensure individual and team goals are consistently achieved; ensure team members are working up to the highest standards in all aspects of their positions; conduct regular meetings with team members to review company policy and procedures, performance, quality and safety statistics -Ensure employees provide superior customer service; conducts ride-a-longs with Service Technicians -Promote and support the Company brand -Stay abreast of industry technological developments and convey this knowledge to team members

Requirements

• leadership
• microsoft office
• excel
• operations
• logistics
• communication

What You Bring

-5 years Management/Leadership experience is REQUIRED -Ability & willingness to work a flexible schedule as necessary to meet customer requirements -Proficient in Microsoft Office, including Word and Excel -Understanding of operational concepts including planning, scheduling, and logistics -Demonstrated excellent written and verbal communications skills

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About Horizon Services, Llc.

-Began as a small plumbing outfit and evolved into a full-service home comfort specialist. -Offers 24/7 emergency response and same-day service guarantees. -Specializes in HVAC, plumbing, and electrical projects, including tankless water heaters and full system replacements. -Maintains a rigorous in-house technician training program. -Regulary recognized with industry awards like Angi Super Service and A+ BBB ratings.

Sector Specialisms