Senior Project Support Officer

Description

This is a key role in supporting the successful delivery of change at CITB by ensuring projects and programmes comply with the CITB Project Design and Delivery Framework, by overseeing the needs of the changes, projects and portfolio to support overall governance, whilst ensuring that all improvement initiatives and portfolio projects follow the agreed delivery framework, policies and practices.

• Refine PMO tools and processes, capture lessons learned, and promote standardised frameworks.
• Support day-to-day programme controls (RAID management, planning, resourcing, benefits tracking).
• Develop Power BI dashboards, maintain data integrity, and contribute to portfolio-level reporting.
• Coordinate programme reports, dashboards, and board papers.
• Liaise with internal and external stakeholders, prepare communications and coordinate board meetings.
• Maintain programme documentation, support audits and reviews, and ensure documentation standards.
• Manage schedules, track progress, highlight risks, and support financial tracking.
• Mentor Project Support Officers and help build team capability.
• Deliver high-quality project and programme support, ensuring adherence to governance, quality, and assurance standards.

Requirements

We are seeking an experienced and dynamic Senior Project Support Officer to join our recently established Central Portfolio Office (CPO) to work directly on a high-profile transformation programme that spans multiple areas of the business. You will work closely with the Programme Manager and Senior Responsible Owner (SRO) to ensure there is robust governance, planning and reporting across the programme and its constituent projects and workstreams. You will play a critical role in ensuring the programme is delivered successfully with proportionate governance, transparency and control.

Working Pattern – Based in Peterborough with flexible working with at least 1 day in the office per week, subject to business requirements

• Proven experience supporting large-scale programmes or portfolios within a structured environment (e.g. APM, PMI, PRINCE2, Agile).
• APM PFQ, PRINCE2 Practitioner, or equivalent project management qualification.
• Experience with MS Project, Project Online, or equivalent PPM tools.
• Strong understanding of project governance, risk and issue management, and programme reporting.
• Familiarity with the Government Functional Standard for Project Delivery (GovS 002).
• Excellent communication and organisational skills, with the ability to manage multiple priorities
• Experience working within a public sector or arm’s-length body environment.
• Knowledge of change and benefits management approaches
• Advanced Excel and Power BI capability for data analysis and dashboard creation.

Benefits

SC2 - £42,642 per annum

Hours of Work – Full-time (35 hours per week)

• Employee assistance programme
• 33 days holiday per year (Including bank holidays)
• Employee discounts
• Long service awards
• CITB recognition scheme
• Flexible benefits including childcare vouchers, cycle to work and insurance
• Pension scheme

Training + Development

Interview process

Visa Sponsorship

Security clearance