Customer Engagement Consultant

Overview

Drive revenue by handling sales enquiries and delivering excellent customer service.

Requirements

• a-levels
• microsoft
• problem solving
• communication
• customer service
• teamwork

What You Bring

-Likely educated to minimum of A levels or equivalent with GCSE/O level or equivalent passes in English and Maths. -Ability to problem solve and provide solutions in order to resolve customer queries -Proficient in Microsoft packages -Strong communication skills with the ability to adapt your style to a variety of individuals and dialects -Previous telesales, sales or customer service experience working to SLAs and/or KPIs including customer satisfaction, lead conversion/sales. -Ability to work collaboratively with teams across the organisation to achieve common business objectives

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Benefits

-Service Award Scheme (one day per year up to 5 years’ service) -Access to Reward Gateway and enjoy discounts with a number of leading retailers -8% pension (7.5% employer / 0.5% employee) contribution -25 days holiday entitlement (pro rata for part time colleagues) -Life cover

About Empiric Student Property Plc

-Focuses on developing, owning, and managing student accommodation properties across the UK. -Targets prime student locations in cities with strong university presence to ensure property demand. -Maintains a diverse portfolio with assets spanning various cities including London, Manchester, and Edinburgh. -Provides high-quality living spaces tailored to student needs. -Specializes in acquiring and developing purpose-built student accommodation (PBSA) and conversion projects. -Properties include modern amenities and student-friendly features like communal spaces, study areas, and entertainment zones. -Has experienced strong growth through strategic acquisitions and high-performing asset management, supporting long-term financial stability.

Sector Specialisms