US Mortgage- Customer support

Description

Coordinate with stakeholders through email and phone communication to ensure order fulfillment.

Assign inspection orders to nearby inspectors and track their acceptance and scheduling within the stipulated timeframe.

Schedule and manage site inspections with field inspectors across the United States, following up to expedite order completion.

Review and update construction documents in the system to ensure completeness and accuracy.

Communicate effectively with lenders, contractors, and field inspectors via calls and emails to obtain missing or required documentation.

Notify clients about order status updates via emails and chat messages to ensure transparency and efficiency.

Maintain and update construction budget details while placing inspection orders with field inspectors.

Requirements

Ability to multitask and meet deadlines in a fast-paced environment.

Employees can work remotely

Excellent communication skills to interact with clients, contractors, and inspectors.

Excellent attention to detail in reviewing documentation and identifying gaps.

Willing to work in night shifts

Must have experience in US mortgage documents review process.

Benefits

401k plans with company matching – we want to empower you to foster your career, and prepare for retirement

Lots of employee engagement activities both offsite (examples include family cricket/football games, annual company celebrations and happy hours) and onsite (examples include office stress buster events, holiday parties, and quarterly Living our Values celebrations)

If so, nice to meet you; we are Altisource! We are seeking energetic, highly skilled self-starters who thrive in a dynamic and fast-paced environment. We offer challenging work and great colleagues as well as career development opportunities.

Tax-free Flexible Spending Account

Competitive base salaries - we believe the top talent deserves the top dollar!

Paid holidays, plus 19 days of accrued PTO for a total of 28 paid days off per year

Opportunities for you to join our community service initiatives, including Habitat for Humanity

Good Health

Salary - 3.5lpa + 6k NSA+ incentives( 10- 15k)

Comprehensive Medical, Dental, and Vision insurance plans

Life insurance, short-term, and long-term disability

Free snacks, drinks and coffee

Training + Development

Interview process

Visa Sponsorship

Security clearance