CUSTOMER PROCESSING SPECIALIST

Overview

Serve as main liaison to customers, manage communications and resolve issues for projects.

Key Responsibilities

• customer updates
• issue resolution
• call log
• jump program
• primary contact

Tasks

-Keep the customer updated with timely and frequent information about progress on the project -Facilitate customer resolutions by bringing together the appropriate GDI personnel -Maintain Customer Call Log -Execution of the "JUMP" program to ensure customer communication is maintained throughout the project -Main point of contact for the customer in handling a question or problem

Requirements

• communication
• resolution
• jump

What You Bring

-Net score 90% or better in communication on customer service survey -Customer resolutions within 24 hours or less -JUMP program executed 100%

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About Patio Enclosures By Great Day Improvements

-A leader in creating custom outdoor living spaces with a focus on beauty and functionality. -Offers tailored solutions for sunrooms, screen rooms, and patios that adapt to diverse needs and climates. -Known for high-quality materials that ensure durability and energy efficiency in all projects. -Expanding services to both residential and commercial markets to address a wide range of space needs. -Designs and constructs custom enclosures that seamlessly blend with existing structures, enhancing property value. -Provides personalized customer service with a commitment to meeting individual preferences and budgets. -Continues to grow, renowned for turning ordinary outdoor areas into exceptional living spaces.

Sector Specialisms