Customer Care Representative

Overview

Provide customer support, sales, quotes, and relationship management for mining equipment.

Key Responsibilities

• customer support
• revenue opportunities
• upsell opportunities
• quote creation
• parts ordering
• issue resolution

Tasks

-Ensure excellent customer satisfaction by effectively responding to inquiries promptly and providing requested information on products and services. -Share new potential revenue opportunities with the Epiroc Sales Organization to pursue with existing customers. -Participate in employee development programs, including training and personal development opportunities. -Maintain strong relationships with new and existing customers and identify upsell opportunities during their interactions with the customer. -Create quotes, proposals, and return merchandise authorizations (RMAs), ensuring timely processing and follow-up. -Collaborate with customers for future parts ordering, proactive planning, and utilization of Epiroc e-commerce platforms. -Investigate and resolve concerns related to parts sales, pricing, deliveries, returns and warranties

Requirements

• ms office
• continuing education
• high school
• 1-2 years
• mining experience
• on-call

What You Bring

-Proficiency in MS Office, especially Word, Excel, and Outlook -Complete continuing education on product lines that they support -High School Diploma or equivalent education is required, and 1-2 years of relevant work experience in an Inside Sales/Customer Service role -Mining and/or construction industries experience highly preferred -Must be willing to work on-call as required. -Self-motivated, detail-oriented, highly organized, being able to manage multiple priorities at once, ensuring high quality standards and accuracy

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Benefits

-Employee Assistance Program -Direct deposit -Flexible Spending Accounts (FSAs) and Health Savings Account (HSA) -401(k) plan -Wellness program -Health care eligibility - including medical, dental, vision, prescription and telemedicine -Short and long-term disability insurance -Paid Sick Time -Employee discounts -Tuition reimbursement program -Life and AD&D insurance -Benefits eligibility begins the 1st of the month after start date -Paid Vacation

About Epiroc

-Epiroc offers cutting-edge solutions for drilling, excavation, and materials handling, focusing on automation and digitalization. -The company develops advanced mining solutions, including drills, loaders, and haulers for deep underground projects. -Epiroc is a leader in automation, offering remote operation and predictive maintenance solutions to enhance productivity. -Committed to sustainability, the company integrates advanced technology with eco-friendly practices in resource extraction and infrastructure development.

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