Onsite IT Support Specialist

Overview

Onsite IT support for hardware, software, and network issues at Billerica office.

Key Responsibilities

• hardware support
• software deployment
• asset management
• help desk
• onboarding
• windows support

Tasks

-Diagnose and resolve hardware and software issues -Provision, configure, and deploy new computers, monitors, and peripheral equipment. -Maintain accurate records of assets, configurations, and technical documentation. -Troubleshoot and resolve company issued hardware, software, and connectivity issues for end users. -May be required to work over-time; after hours as needed to ensure work is completed. -Track asset life-cycle from procurement through disposal -Maintain accurate records of all IT equipment including computers and mobile devices. -Assist with onboarding/offboarding technology setup for employees. -Provide technical support for computers running Windows and mobile devices running iOS environments -Respond to help desk tickets and support requests in a timely and professional manner. -Install, configure, and update applications. -Refer contracted hardware problems or defective products to vendors for service. -Document support tickets and maintain resolution records -Completes projects as assigned in the IT area.

Requirements

• active directory
• windows os
• microsoft 365
• it support
• networking
• remote desktop

What You Bring

-Excellent problem-solving and interpersonal skills. -Have dependable transportation to get to Billerica, MA office. -Familiarity with Active Directory and user account management -To be 18 years of age or older -Strong knowledge of Windows OS, Microsoft Office, and cloud-based tools (e.g., Microsoft 365). -Regular and timely attendance is an essential function of this position. -1 year of IT support experience in a business environment. -Basic networking knowledge (IP addressing, routers, modems, Wi-Fi setup). -Experience with remote desktop tools and ticketing systems -Experience with provisioning tools and remote desktop/support platforms. -Authorization to work in the United States for this company

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Benefits

-401(k) w/ Company Match -May include working nights and holidays as needed. -Weekly Paychecks -Paid Time Off, Parental Leave, and Holidays -Stock Purchase Plan -Legal Insurance -Discounts on gym memberships, pet insurance, and much more! -Education Reimbursement -Insurance (including medical, prescription drug, dental, vision, disability, life insurance)

About Precision Valley Communications, Llc

-Specializes in field services like aerial, underground and buried infrastructure surveys, plus on‑site staff support and pole audits. -Provides CAD/GIS solutions including HFC and FTTx planning, as‑built drafting, strand schematics, system fan‑outs and reporting. -Handles permitting and coordination for pole attachments and One‑Touch‑Make‑Ready processes. -Executes turnkey MDU/MTU engineering and construction projects, from pathway design to installation and connectivity testing. -Known for deploying real‑time digital field data collection and QC to streamline project workflows and ensure reliability.

Sector Specialisms