Junior Support Analyst

Overview

Provide first-line support for engineering software, troubleshoot issues, and aid users.

Key Responsibilities

• user support
• uat testing
• bug tracking
• documentation
• user training

Tasks

-Provide first-line support for engineering software, resolving user issues via email, chat, or ticketing systems. -Participate in user acceptance testing (UAT) for new features and updates. -Investigate and document software bugs, escalating complex issues to senior analysts or developers. -Assist in creating and maintaining user guides, FAQs, and training materials. -Support onboarding of inexperienced users and deliver basic training sessions when needed.

Requirements

• python
• vba
• communication
• problem‑solving
• civil engineering

What You Bring

-Have an understanding of programming or scripting (e.g., Python, VBA). -Possess excellent communication skills for collaborating with stakeholders across product, development, commercial, and user support teams. -Demonstrate strong problem-solving skills and ability to perform under pressure. -Have a Civil or Structural engineering qualification

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About Arup

-Specializing in infrastructure, architecture, engineering, and urban planning. -Portfolio spans globally recognized projects, from landmark buildings to major transportation systems. -Engineers, designers, and planners deliver cutting-edge, innovative solutions that anticipate future needs. -Key projects include the Sydney Opera House, Crossrail in London, and the Eden Project in the UK. -Collaborative approach integrates diverse disciplines to create solutions that drive progress and innovation. -A global leader in engineering consultancy with a unique culture prioritizing creativity and client-centered solutions.

Sector Specialisms