Spare Parts Advisor

Overview

Provide parts advice, process orders, and support customers to reduce equipment downtime.

Key Responsibilities

• eh&s
• factory relations
• online orders
• parts orders
• purchase orders
• invoice processing

Tasks

-Champion Liebherr Environmental, Health and Safety standards. -Build strong relationships with the Liebherr factories and distribution centers. -Process all modification related orders and communicate with the factory. -Champions processing Online Orders - eCommerce -Process all returns as per the Liebherr Canada return policy and procedure. -Process all Parts Orders to all Liebherr customers, Internal and External. -Provide parts advice and expertise to all Liebherr customers, Internal and External. -Create purchase orders when necessary. -Enter invoices into customer portals where applicable, email invoices to customer AP where applicable and correct any errors related to billing and payment issues. -Provide support during the branch inventory counts.

Requirements

• journeyman
• parts advisory
• heavy equipment
• 3+ years
• customer service

What You Bring

-Be people-driven and have customer satisfaction as a core driver. -Having the ability to adapt, be flexible and empathetic, and open to learn. -3+ years of Experience in Customer Service, Parts Advisory, preferably in the HEavy Equipment industry. -Journeyman Parts Technician Trade Certificate required.

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Benefits

-International training & development work opportunities for select roles* -Competitive wages with overtime opportunities -Apprenticeship opportunities available* -6% employer RRSP matching -Paid vacation starting at 3 weeks PLUS 6 dedicated family, health and wellness days -$3000 annual allowance for continuing education -$600 annual safety boot & $400 safety glasses allowance* -Extensive benefits with employer paid premiums starting day 1

About Liebherr Group

-Projects range from massive infrastructure sites and wind‑farm foundations (via crawler dozers) to aerospace systems and domestic refrigerators. -Specialisms include earthmoving/mining equipment, mobile/crane technology, concrete systems, maritime/port cranes, aerospace components, industrial automation, refrigeration. -Its portfolio includes record‑breaking machines like the LR 13000 crawler crane and hydrogen‑powered wheel loaders—a first at Bauma 2025. -Unusual fact: still entirely family‑owned, it's led across three generations and once operated the world’s second‑largest mining truck, the T 282 B.

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