Business Account Manager - Lexington, KY

Description

• Conduct regular account reviews to identify new needs and position Metronet solutions.
• Drive cross-sell and upsell opportunities aligned with customer goals and business outcomes.
• Meet or exceed targets tied to account expansion and customer retention.
• Manage a portfolio of existing business customers, ensuring satisfaction, retention, and growth.
• Share customer insights to help shape product strategy and service enhancements.
• Use Salesforce and other tools to track engagement, forecast growth, and prioritize opportunities.
• Build strong relationships and become the go-to resource for your clients.
• Collaborate with internal teams to ensure seamless implementation and ongoing support.

Requirements

• Proven success in growing existing accounts and driving customer loyalty.
• Valid driver’s license; travel may be required based on territory.
• Bachelor’s degree preferred; equivalent experience considered.
• 2–3 years of B2B account management or sales experience, ideally in telecom or tech.
• Excellent communication, relationship-building, and problem-solving skills.
• Must be legally authorized to work in the U.S.
• Willingness to work as a team and independently.
• Proficiency in Salesforce and Microsoft Office.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance