Resident Maintenance Specialist

Overview

Manage tenant maintenance requests, coordinate vendors, and ensure property upkeep

Key Responsibilities

• vendor management
• cost estimation
• work orders
• project oversight
• dispatch instructions
• problem diagnosis

Tasks

-Approve vendor bids and manage change orders when necessary. You’ll also provide recommendations to leadership regarding vendor utilization and pricing. -Determine the cost of proposed solutions using company guidelines. -Collaborate with the Supervisor of Market Maintenance/Director of Property Operations, Field Schedulers, and Vendor Performance Specialist to meet service order metrics. -Oversee a portfolio of maintenance work, ensuring progress from initiation to completion. Some work orders may be complex. -Receive, review, and document maintenance requests in company systems. You’ll have the authority to assign work orders to internal or external resources, following company guidelines. -Assist in managing Capital Improvement Projects and vendors. -Dispatch clear and timely instructions to vendors for resolution of maintenance problems. -Diagnose maintenance problems accurately and determine appropriate solutions.

Requirements

• crm
• voip
• incontact
• balto
• ms office
• bilingual

What You Bring

-Basic understanding of single-family home systems and components (appliances, HVAC, etc.). -Intermediate knowledge and experience of Customer Service Software Applications, VOIP phone systems, CRM, InContact, and Balto. -Minimum one year of experience in construction/maintenance, property management, logistics scheduling/dispatching preferred. -Bilingual (English/Spanish) verbal and written skills are preferred. -Intermediate knowledge and experience in Microsoft Office and PC skills. -Excellent verbal and written communication, problem-solving, time management, and conflict resolution skills. -High School Diploma/GED required.

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Benefits

-Flexibility to work weekends and evenings if assigned

About Amh

-Founded with a vision to redefine living spaces, this company has grown into a multifaceted real estate powerhouse. -From residential communities to complex commercial developments, the company has a proven track record of delivering high-quality spaces. -The company specializes in designing, building, and managing properties that cater to a diverse range of industries and needs. -Known for their commitment to creating functional and sustainable developments, their portfolio spans various sectors, including residential, commercial, and industrial. -They have played a pivotal role in revitalizing urban landscapes with innovative projects that blend design, functionality, and sustainability. -The company’s strength lies in its holistic approach, managing the entire lifecycle of a property from conception to long-term management. -Distinct for their attention to detail and customer-centric approach, they have earned a reputation for excellence in the real estate industry. -As a forward-thinking company, they continually adapt to market changes and trends, staying ahead with cutting-edge developments and solutions.

Sector Specialisms