Director of Operations (State & Military Services)

Overview

Lead state and military water services operations, development, and compliance in Hawaii.

Key Responsibilities

• operations management
• capital programs
• water systems
• contract compliance
• business development
• employee leadership

Tasks

Builds Effective Teams & Network -Oversee operations and capital activities for groups of contracts for the Military Services Group or the Contract Services Group (MSG/CSG). -Operate water/wastewater systems in compliance at all times. -Primary responsibilities include managerial oversight and providing strategic leadership for the assigned project/operating locations in Hawaii. -Ensure public and employee safety in service delivery. -Work with the federal government on contracting matters, including negotiating price and scope changes, and overseeing Contract Modifications. (Military Service Group Only) -Responsible for business development, regulatory and community outreach work. -Deliver on AW system metrics. -Lead employees and processes to achieve efficient operations and service excellence. -Maintain contractual compliance. -Maintain compliance with environmental and safety regulations and ensure that operational integrity (quality, environment, reliability, health, safety, security, etc.) is maintained. -Implement AW Employee performance management plans. -Achieve compliance with all contractual service delivery requirements and ensure compliance with all applicable federal contracting compliance and Department of Defense rules and regulations. (Military Service Group Only) -Foster employee growth and development through guidance, training, coaching, and succession planning. -Interact with elected and appointed officials, PUC commissioners, community representatives. -Has ultimate responsibility and accountability for operational and capital success, capital program delivery, financial performance, contract compliance, and customer satisfaction across multiple operating locations in Hawaii. -Oversee the regional capital investment program (planning, procurement, delivery, close-out) to ensure that it meets the requirements and needs of the installation and other key stakeholders where applicable. -Monitor and manage the capital program schedule and financial performance at regional level where applicable. -Communicate regularly with employees. Ensure employee awareness of, and compliance with prescribed AW Policies and Procedures. -Develop corrective action plans for expense items that exceed budget, or revenue. -Achieve approved financial targets, and financial reporting deadlines for operations, maintenance and capital construction programs. -Manage the safe and reliable operations of water and wastewater utility systems. -Lead State and Military Services Group/Contract Services Group (MSG/CSG) operations in the state of Hawaii. -Lead business development efforts for regulated and non-regulated operations if needed.

Requirements

• ms office
• pe license
• water wastewater
• 15+ years
• leadership
• federal contracting

What You Bring

Situational Adaptability Strategic & Learning Agility Drives Vision & Purpose -Experience in contracts with the Department of Defense or other federal government agencies. -Standard office environment including operating plant visits. -Strong IT skills - proficient in MS Office especially Excel, Word, and PowerPoint, and comfortable with integrating technology into operational and capital processes. -BA/BS in Engineering, preferred or relevant equivalent experience. -15+ years of management experience in Water/ Waste/Wastewater industry and business experience. -Negotiation skills and experience, preferably within the context of federal contracting. -Working experience with federal contract management and negotiation. -Effective leadership and management. Demonstration of visible “leadership-by-example,” and values-based leadership. -25 % across operating units and bases. -Effective communication skills written & oral. -Strong team leader and influencer with good relationship & networking skills. -Working knowledge of water and wastewater system operations and maintenance requirements, including regulatory compliance. -Ability to troubleshoot complex problems, beyond area of expertise to ensure safety, environmental, financial, regulatory compliance, personnel, governmental contracting, and individual base issues are addressed effectively. -Working knowledge of managing and implementing capital improvement programs. -Process-orientation mindset, and comfortable with driving change management activities. -PE and/or water/wastewater operator license desired. -Excellent organizational and prioritization skills. -Strong public speaking experience. -Ability to interact with a diverse range of individuals and possess excellent functional / technical skills. -Ability to resolve complex issues, and achieve outcomes that effectively balance customer, company, and employee requirements.

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Benefits

$145,600 - $231,400 -In addition to compensation, you will be offered a comprehensive benefits package including 401(k), Defined Contribution Plan, Employee Stock Purchase Plan, medical, prescription, dental and vision coverage, plus disability, paid time off, life insurance, voluntary benefits, health and wellness programs and much more! -American Water is also proud to offer employees learning opportunities and work experiences to grow professionally! -The base salary range represents a good faith salary range for this position. This position is eligible for annual incentive pay and has the opportunity for continued salary growth. If you are hired at American Water your base salary compensation will be determined based on factors such as market, geography, skills, education and/or experience. At American Water, we are committed to pay equity.

About American Water

-Provides vital water and wastewater services, ensuring communities have access to clean water. -Has a long history of managing water infrastructure in partnership with municipalities. -Recent projects include modernizing infrastructure, expanding service coverage, and improving water treatment facilities. -Known for innovation in water management, offering sustainable solutions to modern water challenges. -A trusted provider for residential, commercial, and industrial customers across the U.S.

Sector Specialisms