Resident Services Coordinator

Description

• Responsible for greeting prospects, guests and visitors as they arrive to our community
• Engage with residents, fostering an ongoing, positive relationship while confirming their expectations are being fulfilled
• Plan, promote and deliver resident events and activities ensuring resident’s find value outside the walls of their apartment home
• Act as the communication center providing residents community happenings daily, weekly, or monthly via the computer portal and postings.
• Identify, communicate and implement opportunities to improve resident happiness and service.
• Respond to resident complaints and concerns in a timely and professional manner, making sure every situation handled ends with gratification

Requirements

• Current driver's license and auto insurance.
• Must have knowledge of operations software used at the property level; Outlook, Internet software, EXCEL, and WORD.
• Ability to work independently without direct supervision.
• Ability to effectively communicate both written and verbal.
• Yardi experience is a plus.
• Able to work weekends and overtime as job requires.
• Experience with file audits, customer service and resident engagement a must!
• Must have 1+ years of experience in customer experience with ability to pass fair housing exam.

Benefits

• Provide a personalized experience, with emphasis on care and convenience for our future and current residents

Training + Development

Interview process

Visa Sponsorship

Security clearance