OPERATIONAL SUPPORT COACH – EAST SCOTLAND

Overview

Coach field engineers in East Scotland to boost safety, quality and performance.

Key Responsibilities

• field assessment
• training eval
• quality checks
• coaching
• fpqs system
• non-conformance

Tasks

-Carry out any planned field-based assessment and accreditation programmes as directed by the Operational Support Manager and the AM’s, GM’s -Carry out the engineers’ Post Training Event evaluation, monitoring, and coaching and to support the delivery of customer commitments, and on-the-day technical assistance. -Adhere to the M J Quinn Quality Standards. -Carry out retrospective Quality Checks on engineers work under the direction of the Operational Support Manager. -Maximise performance and delivery of individual engineers, through high quality, supportive coaching interventions for safety, quality, and effectiveness. -Make full use of the FPQS system for recording visits and registering issues and resolutions. -Raising and following up on non-conformance reports, to ensure that any actions identified, pursued, and resolved. -Comply with M J Quinn Company Handbook, Policies and Procedures. -Adhere to all relevant company policies and procedures addressing data protection, data security, cyber security and access to data and information collected, processed, and stored by the company -To always promote a positive and professional image of the department, by adhering to company policies, procedures, and standards. -Support engineers in life in the understanding of new products. Help them with training on new products. -Deliver local training in the form of coaching workshops as required. This can be either in-field or a need only basis in the Training School. -Provide feedback to Management Team on all coaching interventions undertaken and to provide suitably competent engineers to the field teams, -Support new engineers helping them adapt to the working environment and developing their skills and aptitude.

Requirements

• safety
• responsibility
• compliance
• values
• community

What You Bring

-To work safely and responsibly within MJ Quinn’s values and operational policies, procedures, and accepted behaviours to avoid harm to yourself, those around you and our neighbours and communities.

People Also Searched For

About Mj Quinn

-MJ Quinn grew from dockside electrical and fire‑system installs to a national infrastructure specialist. -Now part of France’s Constructel/Visabeira group, it blends local roots with international expertise to serve the UK market. -It delivers turnkey design, build and maintenance projects—from telecom networks and M&E systems to fire safety, lighting and cooling. -Clients span public services, retail, transport, education and hospitality, with projects underpinned by full‑fibre Openreach contracts.

Sector Specialisms