Service Transformation Lead (12-month Parental Leave FTC)

Overview

Lead HMS rollout, champion new ways of working, train staff and manage change.

Key Responsibilities

• user training
• change management
• project delivery
• user acceptance
• documentation
• sme coordination

Tasks

You’ll act as a change champion, helping teams improve ways of working, embed new processes, and ensure our systems reflect the needs of our customers and colleagues. You’ll work closely with the Customer Directorate, Business Transformation team, and IT to create guides and facilitate user testing, training, and continuous improvement. -Provide input into user documentation and training materials -Advocate for change and continuous improvement across the organisation -Support programme and project delivery within agreed timeframes -Lead and support user acceptance testing and feedback sessions -Document and communicate business rules, policies, and procedures -Collaborate with analysts and project teams to validate requirements -Represent the Customer Directorate in transformation programmes -Champion new ways of working and help embed them across teams -Resolve issues related to project deliverables within your area of expertise -Deliver training and coaching on new systems, processes, and practices -Act as a subject matter expert and coordinator for HMS transition

Requirements

• excel
• visio
• requirements
• process mapping
• change management
• bachelor's

What You Bring

Due to the nature of some of our roles involving work with vulnerable members of society, this post may be subject to a basic or enhanced Criminal Disclosure, which will be carried out when a conditional offer is made. -Proficient in Microsoft Excel, Visio, and PowerPoint -Experience developing functional and non-functional requirements -Willingness to learn process mapping and gap analysis -Ability to critically evaluate processes and support organisational change -Excellent verbal and written communication skills -Experience working across enterprise-level programmes -Strong interpersonal skills and analytical mindset -Background in system design, implementation, and benefits management -Knowledge of key business functions and terminology -Deep knowledge of business process change and reengineering -Strong facilitation and negotiation skills -Confidence in challenging the status quo and driving innovation -Bachelor’s degree in business studies or equivalent experience -Experience supporting and managing change effectively

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Benefits

At SettleParadigm, we believe in creating an environment where our people feel valued, supported, and inspired to grow. Our comprehensive benefits and rewards package reflects this commitment. If you're ready to grow your career in a supportive, inclusive environment while helping to shape stronger communities, we’d love to welcome you on our journey. Together, we’re building a better future. This is a full-time 12m FTC covering Parental/Maternity leave, based in our High Wycombe office, two days per week, with three days working from home. -30+ qualified Mental Health First Aiders available to support -Funded training, qualifications & apprenticeships -3 paid volunteering days in the local communities -Family-friendly leave: Enhanced maternity, paternity, and adoption leave -Paid professional subscription (one per year) -Health cash plan – claim up to £1,800 for everyday health costs (plus free kids’ cover) -Life cover and income protection -annual salary: £47,379 per annum -Peer-recognition rewards platform -25 days holiday, increasing with service, plus Christmas closure and buy options -Flexible working – hybrid options, modern offices, free parking & EV charging -Generous pension scheme – up to 9.5% employer contribution via salary sacrifice -Car leasing via salary sacrifice (for permanent colleagues subject to conditions)

About Paradigm Housing Group

-Evolved from a small housing provider into a regional powerhouse, born in 1988. -Operates as a charitable Community Benefit Society, reinvesting all surplus into new homes and services. -Typical projects include affordable rental homes, shared-ownership developments, market-rent properties, and support accommodation. -Plans a merger/acquisition to expand its portfolio to nearly 30,000 homes. -Regulator-rated top tier for governance (G1) and financial viability (V1).

Sector Specialisms

Security Clearance

-may require basic or enhanced criminal disclosure check upon conditional offer.