Facilities Coordinator - Portuguese or Spanish Speaking

Overview

Coordinate facilities operations, supplier management, reporting, and client support.

Key Responsibilities

• cafm config
• data reporting
• ppm scheduling
• supplier management
• risk analysis
• business intelligence

Tasks

The role focuses on identifying opportunities to reduce costs, ensuring suppliers charge appropriate rates, and reviewing the effectiveness of the preventive maintenance plans to minimise reactive work and uphold the image and reliability of company locations. This key position supports the management team by analysing business intelligence and performance data. It also involves managing the provision of regular and ad hoc reporting, benchmarking, and statistical interpretation to identify trends that drive contract performance and efficiency. -Configuring CAFM to reflect supplier changes. -Run and issue weekly concept failure tasks and liaise with suppliers with resolution. -Provide monthly and quarterly reporting. -Recommend process and procedural improvements where possible. -Provide daily support to the Regional Facilities Manager. -Ensure supplier documentation is up-to-date and compliant (e.g., certificates, service sheets) -Initial identification of suitable suppliers. -Identify and report risks that may impact Macro’s reputation or financial standing and suggest mitigating strategies. -Adjust PPM schedules as requested by Regional FMs, the Company, premises, or suppliers, and communication to all relevant stakeholders. -Maintain records of company premises, associated contracts, and authorised approvers. -Collaborate closely with the Helpdesk monitor P1’s and ensure job assignments align with contractual KPI/SLA. -Provide ad hoc reports and respond to information requests. -Manage weekly invoicing and batch processing. -Manage system access and resolve process-related queries. -Maintain supplier pricing matrices (e.g., call out rates, hourly charges, PPM prices). -Run and issue weekly concept data downloads to suppliers to encourage timely job completion and CAFM management. -Deliver additional ad hoc reports as needed. -Actively participate in the Maro account operations team. -Communicate effectively with Macro teams, client site teams, and service partners. -Provide training and communication regarding process, system access, and queries. -Serve as the primary point of contact for supplier performance assessments. -Support Macro’s growth and development initiatives.

Requirements

• excel
• cafm
• google workspace
• facilities management
• client relationships
• stakeholder management

What You Bring

-Proven experience supporting retail clients across multiple sites and large geographic regions. -The ability to work effectively both independently and as part of a team. -A good standard of general education, including Mathematics and English. -Fluency in Portuguese or Spanish. -Strong written and verbal communication skills. -Excellent organisational, prioritisation, and planning skills, with a structured and process-driven mindset. -Proficient computer skills, particularly in Microsoft Office (with advanced Excel analysis skills), and a solid understanding of CAFM system structures and Google Workspace. -Demonstrate a proactive approach and flexible approach to support the team. -Experience in managing third-party suppliers and stakeholder relationships. -The ability to build and maintain strong client relationships. -A professional and disciplined approach, with strong time management capabilities. -Flexibility to adapt to a dynamic environment, with a proactive and solution-oriented mindset. -A recognised qualification in Facilities Management. -Adaptability and a willingness to learn Google and other non-Microsoft software platforms. -Facilities Management (FM) experience across multiple service lines, including both Hard and Soft services, with a strong background in contract management. -Exceptional record management skills. -Experience working with an outsourced FM service provider.

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Benefits

Join our team to contribute to an organisation that prioritises innovation and technology. Experience the perfect blend of opportunity and community, where you will benefit from a supportive and people-focused culture. Salary budget is $75,000 annually.

About Macro

-Operates globally from Melbourne HQ, investing across transport, utilities, specialist financing, and equity sectors. -Focuses on large-scale infrastructure terminals and industrial platform acquisitions with long-term, institutional-grade strategies.

Sector Specialisms