Community Manager

Overview

Oversee community operations, resident experience, and financial performance for a rental property.

Key Responsibilities

• po management
• budget forecast
• maintenance mgmt
• safety compliance
• p&l review
• variance reporting

Tasks

-Oversees the tenancy management process by co-ordinating periodic apartment inspections, evicting residents, and imposing and collecting late fees and other charges within the terms of the agreement. -Promotes investor satisfaction and retention through timely variance reporting in respect of budgeted and actual spending and on-going communication about the performance of the properties, and responds with urgency to client/owner concerns, questions, issues, and requests. -Develops capability of team members in order to meet key performance goals and future succession requirements. -Originates, approves and submits purchase orders and processes invoices from vendors, contractors and service providers for payment and manages communication with finance team members and other stakeholders as required. -Establishes relationships with internal and external stakeholders (sales, marketing, groups, universities) communicating regularly with representatives, ensuring the community’s compliance with pertinent regulations and providing performance data and reporting -Assesses team member training needs and ensure thorough understanding of systems and adherence to policies -Works hand in hand with Health & Safety to drive a safety culture by managing and monitoring the appropriate health & safety and compliance activities including the incident reporting system and ensures that the community operates in a safe and risk free environment. -Manages the financial performance; attending regular P&L reviews with stakeholders. -Leads the team to create positive memorable experiences by exceeding expectations for all residents. -Ensures the operation of the community complies with Company policies and procedures and any laws and regulations governing housing operations and residential lettings. -Promotes resident satisfaction and retention by ensuring a timely response to questions, requests and complaints in a timely manner, and taking appropriate action to resolve and address service issues. -Works in partnership with marketing to shape local marketing and leasing strategies based on relevant market data to achieve the property’s occupancy and revenue goals -Prepares and forecasts annual budgets by analysing financial statements, reviewing marketing information, and accessing operational reports. -Manages planned and reactive maintenance and refurbishments engaging marketing and capital projects teams to ensure timely resident communication and completion to a high standard within agreed budgets and timescales. -Ensures marketing campaigns, advertising and promotional activities are effectively implemented -Actively seeks interaction and contact with residents to proactively seek to improve service delivery and ensure community events enhance the overall resident experience. -Conducts regular community walkabouts and inspections and takes appropriate actions to ensure that the physical aspects of the property, grounds, buildings, and amenities meet established standards for safety, cleanliness, and general appearance and appeal. -Meets targeted revenues by making rate recommendations based on market data and monitors payments.

Requirements

• microsoft office
• property software
• iosh/nebosh
• landlord legislation
• change management
• leadership

What You Bring

-Proficient in the use of Microsoft Office packages including Word, Excel and Outlook. -A positive team player, skilled at working collaboratively with team members, key business leaders to drive results and support the wider team and business objectives. -Excellent verbal and written communication skills & numerical skills necessary to complete the above activities. -A knowledge and understanding of UK Health and Safety policies preferably with some form of recognised training i.e. IOSH or NEBOSH. -Knowledge of Landlord/Tenant Legislation -Enthusiasm to deliver an exceptional experience to stakeholders and continuously improve knowledge of self and others. -Experience of successfully driving revenue, occupancy, service excellence and profitability in a multi-site operation within the property sector, leisure or retail environment. -Self and culturally aware and able to adapt relationship building, communications and negotiation skills to suit audience. -Proficiency in using property management software. Training will however, be provided. -Excellent organisation skills, including the ability to prioritise workload, achieve deadline driven defined outcomes and displays good judgment under pressure. -Evidence of change management delivery -Evidence of understanding leadership and expectation setting to achieve high performance in a multi-site role.

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Benefits

-Flexible approach to working in a fast-paced environment and adaptable to thriving in a changing environment. -Good level of general education

About Greystar

-Its founder transformed a niche multifamily operator into a global real-estate powerhouse. -Today it owns, develops, invests in and manages a wide range of rental assets — from apartments and student beds to labs and logistics hubs. -Greystar has shaped skylines with projects like build‑to‑rent towers in the U.S. and Europe, student villages in Australia and modular living factories in Pennsylvania. -Specialisms span multifamily, student housing, active‑adult and single‑family rentals, logistics/industrial facilities, life‑science campuses and modular construction. -Strategic bets include modular homes, life‑science labs, single‑family rentals and logistics distribution centers — marking it a versatile real‑estate innovator. -Its expansion crosses continents — investing €1.4 billion in European apartments and launching its first build‑to‑rent in Melbourne as a housing-supply pioneer. -In 2024 it rolled out a cohesive ‘family of brands’ across 100+ U.S. developments, tailored to different life stages and rental experiences. -With a reputation for vertical integration — managing assets, investments and construction in‑house — it stands out in an industry of fragmented players.

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