Call Handler

Overview

Coordinate and schedule engineers for maintenance jobs across regions.

Key Responsibilities

• software scheduling
• parts allocation
• workload planning
• schedule coordination
• availability tracking
• emergency response

Tasks

-Use field service management software to optimise diary functions and maximise operational efficiency. -Order and allocate necessary parts to Engineers in advance of jobs. -Provide support with workload planning for upcoming work, projects or seasonal demand. -Plan, coordinate, and update daily schedules for a dedicated group of Engineers within an assigned region. -Communicate regularly with Engineers by phone and email to manage their schedules and job expectations. -Liaise with the Service Team to align Engineer availability with client requirements and SLAs. -Maintain accurate records of Engineer availability, including holidays, van servicing, and training. -Escalate operational issues or resourcing conflicts to the Management Team when required. -Respond quickly to emergency call-outs or short-notice changes by re-prioritising workloads.

Requirements

• logistics
• communication
• scheduling
• field software
• microsoft office
• problem solving

What You Bring

-Strong geographical awareness and understanding of efficient routing/logistics -Excellent communication skills (both written and verbal) -Experience in scheduling, dispatching, or coordinating field-based teams -Proficient in using scheduling or field service management software -Able to handle multiple priorities and remain calm under pressure -Confident using email, phone systems, and Microsoft Office (Excel, Outlook, etc.) -Comfortable managing unexpected changes and problem-solving on the go.

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About The Airedale Group

-Founded with a vision to provide exceptional engineering solutions across various industries. -Specializes in delivering complex projects in sectors such as energy, water, and infrastructure. -Has earned a reputation for tackling large-scale industrial and commercial projects with precision. -Focuses on innovation, offering cutting-edge technologies to meet evolving market demands. -Renowned for its expertise in sustainable engineering practices, transforming communities through impactful solutions. -Has a proven track record of successful project completions in both the private and public sectors. -Known for working with major clients across the UK and internationally, including utilities and infrastructure leaders. -Committed to continuous growth, expanding its capabilities to include new sectors and emerging technologies. -Has a strong history of strategic partnerships, enabling the company to deliver high-quality projects on time.

Sector Specialisms